Back on Saturday, April 30th, 2016, I used my American Express Credit Card to pay my contractor $20,000.00 for a job that has Not Been Finished!
The way that I paid for this amount of money was by receiving an Invoice that my contractor sent to ME, however, Square, Inc. is the actual company that Charged My Credit Card and is the Same Company that is Responsible For Transferring My Money To Whoever I Wish To Pay which In My Case Was NEVER DONE!
I have waited Very Patiently For MY MONEY to be transferred to Mr. Justin Rivas, the Contractor and at least 18 Days Went By and Square, Inc. Deliberately and Purposely REFUSED TO TRANSFER OVER THE MONEY!
This Unprofessional and Dishonest Company was Illegally Holding My Money In Their Own Internal Account 100% Against My Will And Without My Legal Permission, Consent, Nor Authorization!
What Square, Inc. Has Committed Was FRAUD!
I can NOT tell you and reiterate on just How Many Times I Have Contacted The Horrible Square, Inc. No Customer Service Phone Number Of: 1-855-700-6000 to find out Why They Are Not Sending MY MONEY OVER TO MR. JUSTIN RIVAS, THE CONTRACTOR!
Guess What Their Response Is? Answer: We Can NOT Discuss This Issue With You and Can Only Talk To Mr. Justin Rivas About It!
My Response: That Does Not Make Any Sense Since It Was Me Who Initiated The $20,000.00 Payment To Begin With and It Was Done With My American Express Credit Card Which Is In My Name, NOT HIS!
Square, Inc.'s Customer Service Department did absolutely Nothing To Assist Me, Nor Help Me!
Furthermore, I did speak to Mr. Justin Rivas about it and he also called them many times ONLY to receive a Runaround, Lies and Mind Games stating that he did Not Fill Out The Paperwork Properly, or that he Needs To Resend Some Of The Same Documents Over And Over.
Even though he did as he was told, Square, Inc. still REFUSED TO SEND THE $20,000.00 DOLLARS OVER TO MR. JUSTIN RIVAS, THE CONTRACTOR!
I was so Angry and Pissed Off over this Type Of Abuse Coming From Square, Inc. that I tried to call their Customer Service Department back again and Dispute The Money and Have It Go Back To My American Express Credit Card and this is What Their Customer Service Screwed Up Department Told Me!
Square, Inc. Customer Service's Response: They told me that they can NOT Dispute The $20,000.00 for ME On My Behalf (Even Though I Am The Payer) and said that I need to contact American Express To Dispute It!
Well they are also 100% RESPONSIBLE FOR THIS SINCE THEY TOOK MY $20,000.00 ILLEGALLY AND COMMITTED FRAUD BY HOLDING MY MONEY IN ONE OF THEIR INTERNAL ACCOUNTS WITHOUT SENDING IT TO MR. JUSTIN RIVAS AS IT STATES ON MY CREDIT CARD STATEMENT!
Please NOTE: I have NEVER had an experience like this one before and hopefully NEVER AGAIN!
Moving Forward: Back On, Monday, May 16th, 2016, I finally decided to Stop Waiting, Hoping and Dreaming for Square, Inc. to Transfer This Money To Mr. Justin, Rivas, The Contractor and instead I called up American Express and Filed A Dispute Against Square, Inc. For FRAUD!
Please NOTE: I Refuse to Pay For Fraud and Refuse to Pay For Something that I NEVER RECEIVED and Square, Inc. Must Have A Reputation at Doing This To Many Of Their Customers!
The Problem Is That Many Of Their Ex-Customers Are Afraid To Post Reviews On Their Negative Experiences because they are either Afraid or Scared Of The Outcome, Including Retaliation By The Company Which Rarely Happens, or Just Do Not Have The Time or Maybe They Simply Do Not Care To Let The Public Know On What Happened To Them And Would Rather Just Keep It Private!
However, I Dare To Be Different and I Am Blowing The Whistle Loud And Clear Against Square, Inc. To Let Them Know That You Can NOT Get Away With This!
At The Present Time, I Am Still Waiting For This Fraudulent Money Of $20,000.00 That Square, Inc. Stole And Held In Their Internal Company Account To Be Returned Back To American Express Since I Will NOT Pay For FRAUD!
I am also Making A Very Serious Recommendation To American Express To Cut Their Ties And Business Dealings With Square, Inc. In Order To Prevent This Type Of Fraud From Happening To Their Other Customers Like It Just Happened To ME!
Enclosed, in the attachments, please find seven (7) pages of communications that I had with Square, Inc., American Express and Mr. Justin Rivas, The Contractor for your reference and further review.
Final Thoughts: My Advice To Anyone Searching For A Way To Pay Somebody Is First Of All "NOT To Ever Consider Using Square, Inc."
Howard Paul ShoreAngry, Unhappy And Pissed Off Ex-Customer Of Square, Inc.
/HPSEnclosures: Please See The Attachments For All Of The Communications That I Have Had With Square, Inc., American Express And Mr. Justin Rivas, The Contractor For Your Reference And Further Review. Thank You.
Product or Service Mentioned: Square Money Transfer.
Reason of review: THEY STOLE MY $20,000.00 AND NEVER TRANSFERRED THE MONEY TO THE CONTRACTOR, MR. JUSTIN RIVAS..
Monetary Loss: $20000.
Preferred solution: Full refund.
I didn't like: Stole my 20000 dollars and held it in an internal account, Never sent the 20000 dollars to justin rivas the contractor, Customer service would not discuss the 20000 i had sent, Customer service refused to let me dispute the 20000 dollars, Customer service lied to my contractor about receiving 20000.