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We are a health facility whose paperwork includes MANY places a client signs stating "no refunds, credit only". A disgruntled client filed a dispute when she woke up on the wrong side of the bed demanding a refund.

We were told by square today the visa company ruled in their own client's favor AND Square allows VISA to make the final decision. EVEN THOUGH the client signed in nine different places (CA Contract) Square took our money which we provided in services. THIEVES!

apparently no way to fight them, so much for being loyal to their merchants who pay fees every swipe! BEWARE there is NO legal team to fight for you as the Merchant with no arbitration.

Reason of review: Not as described/ advertised.

Location: Camarillo, California

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Square does not "allow" VISA to make the final decision, it is determined by the fine print in your contract and VISA has the right to make decisions. Not Square's fault since VISA treats merchants like dirt.

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