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I set up cash app initially for personal transactions between friends and family. After seeing the ease of using Cash app I decided to use it as an extension of my business and process some of my payments through them.

WORST MOVE EVER!!! Square picks and chooses which payments they want to allow to process in and their customer service is pathetic. I asked the question of what criteria needs to be followed to ensure that my payments aren't reversed and they never replied. I asked that question because it makes me as a seller look bad when a customer receives a notice that says "For your protection your payment has been returned.." Now the customer is looking at me like I'm shady and I've lost sales as a result of this.

Fast forward to today....

I asked about another reversed payment and again about the protocol for Square to stop flagging legit payments and they replied with the decision to close my account citing "high risk" and they can't divulge any information which is a load of bs. Square is pathetic and they won't only lose my business, but the few hundred people I referred to their lackluster company.

Product or Service Mentioned: Square Cash Money Transfer.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I liked: Fast deposits.

I didn't like: Lack of responsibility, Holding my money, Square are thieves, Lack of communication.

Company wrote 0 private or public responses to the review from Jan 16, 2017.
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Yes they are .why is my refunds in review? Plus they are from Amazon and Secure inmate calling to legitimate businesses


Wow, this sounds exactly like a conversation I just had with them. They do the exact same thing to me reverse the payment I sent to a vendor not once but twice after telling me that if I wanted to send the payment again to do so. I absolutely will never use this app again as they now have $1000 of my money which they claim they will refund we will see if they do it

Ottawa, Ontario, Canada #1272944

I signed on in October for selling at a craft fair but it came too late to use it. In December, preparing for another, show we tried it out by having my daughter purchase a 10$ item.

But everyone at the show had cash, so I forgot about it until this week when they emailed saying my account was permanently deactivated with no explanation other than high risk activity. I hadn't even had the opportunity to use it!! My husband, a neuro psychologist got one a few weeks ago, and hadn't even had a chance to use it. He just received an email today deactivating his account due to high risk activity.

We are worried that they have our information and cant be trusted. I have emailed several times trying to find out why but 'Travis" just says they are sorry if we are "frustrated" and that no information will be provided.

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