I set up cash app initially for personal transactions between friends and family. After seeing the ease of using Cash app I decided to use it as an extension of my business and process some of my payments through them.
WORST MOVE EVER!!! Square picks and chooses which payments they want to allow to process in and their customer service is pathetic. I asked the question of what criteria needs to be followed to ensure that my payments aren't reversed and they never replied. I asked that question because it makes me as a seller look bad when a customer receives a notice that says "For your protection your payment has been returned.." Now the customer is looking at me like I'm shady and I've lost sales as a result of this.
Fast forward to today....
I asked about another reversed payment and again about the protocol for Square to stop flagging legit payments and they replied with the decision to close my account citing "high risk" and they can't divulge any information which is a load of bs. Square is pathetic and they won't only lose my business, but the few hundred people I referred to their lackluster company.
Product or Service Mentioned: Square Cash Money Transfer.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I liked: Fast deposits.
I didn't like: Lack of responsibility, Holding my money, Square are thieves, Lack of communication.