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Verified Reviewer New Reviewer

This purchase was legit with customer

2.5
Square - This purchase was legit with customer
Square - This purchase was legit with customer
Square - This purchase was legit with customer
Square - This purchase was legit with customer
Square - This purchase was legit with customer
The customer purchased a wig from our store.When the wig was purchased customer was satisfied we even have pics of her wearing the wig.Customer was told as well all sales where final at the time of purchase.I would like the total amount refunded back to my account this purchase was made by this client in the store and she has obviously used the product and enjoyed it as shown below.
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#3153025 Review #3153025 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Known
  • Easy to process on a virtual terminal
Cons
  • Fraud protection
Loss
$514
Preferred solution
Full refund
New Reviewer

Trying to create account and it will not except my banking account information

3.0
Trying to start a new account every time I put my routing and account number it says account error it will not set up my banking information
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#3087799 Review #3087799 is a subjective opinion of poster.
Location
Kansas City, Missouri

Fraudulent activity on my account

2.8
Multiple withdraws made and didn't notice it until the other day! It's continued to happen and I need to get this resolved asap please! Thanks, Reese Robertson
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#3054038 Review #3054038 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Account not accepting payments

2.8
It opened the account before it verified the ID card. If it would tell you that it was going to hold the money I could have known that and made arrangements. money
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#2910581 Review #2910581 is a subjective opinion of poster.
Location
Kansas City, Missouri

I'm pissed

2.7
A customer paid an invoice with their credit card online it took 6 days for the money to hit my account When it is Supposed to be instant. I was also promised a lower rate on card processing since my business does such large transactions but have yet to see any break in pricing after a year and a half
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#2856098 Review #2856098 is a subjective opinion of poster.
Location
Knoxville, Tennessee
New Reviewer

The reader card it's not working anymore.

3.1
The reader card it not working anymore, and I just had it for like 2 months. I'm not sure what happened to it.

User's recommendation: Check if everything is ok with it.

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#2838110 Review #2838110 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Frozen account and NO help

2.6
Ive used Square for my credit card processing for at least 5 yearsno problems. Last Thursday my account was frozenno email explaining whywhen i go To customer support to call them its says calls unavailable and my only option is to email. I have Emailed every day for the last 7 days with no response back I have $1200 in my square account that i cant Access. Been frozen since last Thursday, & i went On vacation Friday and needed that money & couldnt use it Beyond frustrated

User's recommendation: Be aware.

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#2836753 Review #2836753 is a subjective opinion of poster.
Loss
$1200
Preferred solution
My account restored so I can start processing payments again

Need a new card

2.9
Found out my card had been deactivated. I had to order another card. It was handled quickly. My new card should be on the way
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#2821211 Review #2821211 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer New Reviewer

Dispute Disputed

2.8
Square issued a refund to a customer prior to notifying me, This causing overage charges/issues with my bank. He claimed services were not completed yet I submitted invoice showing delivery of his items. Move complete. How am I represented at all if anyone can claim such and get a refund? I'm not.

User's recommendation: Watch out for disputes because nobody is looking out for the business person.

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#2753713 Review #2753713 is a subjective opinion of poster.
Location
Great Falls, Montana
Pros
  • Safe data
  • Well known
  • Decent rates
Cons
  • Side with seller always
  • Settle all disputes
Loss
$1500
Preferred solution
Let the company propose a solution
New Reviewer

Wrong amount / refund

3.0
Square - Wrong amount / refund
I did not tip $20 on a $30 bill please refund this error. I think the merchant did this and would like it corrected.
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#2678909 Review #2678909 is a subjective opinion of poster.
Location
Saddle Brook, New Jersey
Loss
$50
Preferred solution
Full refund
New Reviewer

Where is my product

3.0
Received a call back. Device is still being sent. Tracking number of device is being sent to email. I was also informed of alternative way of receiving the device sooner from outlets offering the device locally. I was very impressed with the prompt response from the company and great customer service skills. Thank you very much for your help.
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#2397505 Review #2397505 is a subjective opinion of poster.
Product
Square Credit Card Reader
Pros
  • Never used square
Preferred solution
Waiting for device in mail service.

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Verified Reviewer New Reviewer

My strip doesn't work.

2.7
I was sent a strip that doesn't work.
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#2388911 Review #2388911 is a subjective opinion of poster.
Loss
$300
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Balance

3.2
My balance on the account disappeared without being transferred to my bank account.

User's recommendation: No phone number available to talk to support.

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#2264906 Review #2264906 is a subjective opinion of poster.
Service
Square Money Transfer
Pros
  • Supposed ease of use
  • Inexpensive
Cons
  • There is no way to communicate with them
  • Worst customer support ever
Loss
$2660
Preferred solution
Let the company propose a solution
New Reviewer

Need new adapter

2.5
It took me 45 min. To finally get a number for help and then while on the line I had to get a customer no. Your web site gives u no way to contact u! Once I finally got someone they did solve my problem but how frustrating. I finally got a number from Siri.
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#2234818 Review #2234818 is a subjective opinion of poster.
Location
Chandler, Arizona
Preferred solution
Improve ur website!
New Reviewer

Charges

2.6
Im a business owner and had a client use a bad card. He tried another card and was charged double. I issued a refund but am unsure if Ill get paid.

User's recommendation: Customer service is none responsive.

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#2216482 Review #2216482 is a subjective opinion of poster.
Location
Denver, Colorado

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