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square has being holding my funds of $3,000.00 for 7 months closing my account, no way of calling them back for an answer i also Email them many times and i still not hearing from them do not use square of you will have the same problem i have and thousands of others...
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1.0
I didn't like
  • 3000 dollars held for 7 months
#1170477
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I recieved an email from square stating: We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no...
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1.0
I liked
  • Square and the ease and simplicity
  • Easy tranasctions
I didn't like
  • Completely unresponsive
#1168221
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I am a woman who had an account with Square after starting company and just because starting out I had one customer they accused my customer of giving me cash advances instead of paying for goods? The customer and I only have a business relationship and do not share...
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1.0
I liked
  • When it worked
I didn't like
  • Shuts down a business with out warning or inquiry
  • Bad choice for small business
  • Poor customer service no real person answers the phone
#1159091
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Square - HORRIBLE

Square
#1162412
1.0
Details
Customer sent money On my end it says “returned for your protection” On their end it says completed. I hit up square cash to resolve the problem and they close my whole account, i open a new account and would you guess? Same thing worst experience ever
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Square - They destroy small business

Square
#1148455
1.0
Details
Square deactivated my account and is holding over $9500 from my company for 90 days. They are destroying my business and my name. This is fraud at every level And there is no way to communicate with them once they close your account
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Square - Customer service

Square
#1146382
1.0
Details
Bad , really bad customer service .
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Square - Extremely upset

Square
#1142768
1.7
Details
I was a customer. I cancelled a month ago. I just recieved a charge for the $30 I had signed up for, for appointment setting ability. I can not get through to anyone. When I sign in I get blank screen and no information to contact anyone. I tried the phone number but I need a customer code which I cant get.
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We signed up for Square. All went well for a while. Out of the blue, with NO explanation, NO contact from them, they put a hold on the money we have charged our clients. Let's be clear, our clients cards are charged, SQUARE HAS THEIR money, we the company do not. We...
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1.0
I liked
  • Supposed ease of use
I didn't like
  • Provided no live support to clear up issue
#1153026
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$5 billion company. No one to talk to. I have 30 years experience running a retail point of sale and dealing with banks and merchants. I have never seen a company that takes in 100's of millions in revenue and has no phone support or decent client customer service....
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#1152542
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I have been with square for 5 years. I have a very small massage business with not a whole lot of credit card customers and mostly regulars. But I had a nrw mobile client that offered me a fair amount to travel to them. So I sent an invoice through square and quickly...
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1.7
#1149280
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I signed up for a POS account. On December 10, 2017, I "swiped" one credit card for amount of $20. Rest of my sales were cash. Got a notice the next day that my account was being deactivated, no reason given, my funds will be held for 120 days in case of 'chargebacks',...
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raidernation01
raidernation01

sorry to hear this happened to you, I think its best to invoice your customers from now on or make sure it doesn't break the ToS. I am currently processing orders with square,...

1.0
I liked
  • Are thieves
I didn't like
  • Repeated requests for redundant info
  • Withholding my money for no reason
  • No none zilch customer support
#1148943
Reply to reviews
My deposits were flagged and put on hold because we had the same card used 3 times so they assume it's fraud of some sorts. After that tell me to they need to verify my acct so I can't get the form to upload and guess what my account is not allowed to make phone calls...
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1.3
#1147011
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My daughter filled up her kia soul a week ago ($25) cash ap held 74.99... that was last Friday, Dec 1st.. today is Friday Dec 8th.. that 74 dollars is no longer pending, it vanished.. she gets emails every other time she used the cash ap card except for that...
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1.0
#1144587
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Holding over 10k of my money for 90 days, dropped my account and took there fees first!Can't talk to anyone they will not give me any info don't know what to do. I need help! I sent them everything they asked me to in order to get through their verification process...
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1.0
I didn't like
  • No customer support at all
  • Poor customer service
#1144252
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