Unclaimed
Square
1.6M
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
250K
PAGE VIEWS
7
ISSUES RESOLVED
Square Net Promoter Score (NPS)
-59
low
NPS
-100
100
- 17% Promoters
- 7% Passives
- 76% Detractors
Square's estimated NPS of -59 considered to be low. 17% of users would likely recommend Square to a friend or colleague.
Customer Satisfaction
Contact Information
There are no contacts for Square yet.
Square Reviews
Cancel account
I had to get all my paperwork together. But this is a great online company, I would use them again when I get everything organized that I need.
User's recommendation: Always read everything carefully, this is a great app.
ID
Location
Saint Petersburg, Florida
CLASS ACTION LAWSUIT NEEDED!!!
THEY ARE NOT FOR THE SMALL BUSINESS OWNERS!!! WILL TOTALLY SHUT DOWN YOUR ACCOUNT FOR NO REASON!!! THEY ARE HOLDING $2500 OF MINE FOR 90 DAYS!!! NO EXPLANATION.... WILL NOT EXCEPT ANY PHONE CALLS!!! SO FOR 90 DAYS THEY WILL COLLECT INTEREST ON MY MONEY AND AS U CAN SEE AS U READ THROUGH THIS THOUSANDS AND THOUSANDS OF OTHER DOLLARS SNATCHED AND RETAINED FROM OTHER SMALL BUSINESS OWNERS!!!! PLEASE DO NOT USE!!!! IF U WOULD LIKE TO BE PART OF A CLASS ACTION LAW SUIT AGAINST THIS COMPANY PLEASE CONTACT ME AT STREETTALKPROMO@***.COM!!!! I WILL NOT STOP UNTIL THEY ARE HELD ACCOUNTABLE FOR THEIR ACTIONS!!!!
345 comments
ID
Location
Forest Park, Georgia
Reason of review
ROBBED!!!!
Loss
$2500
New Reviewer
Bad customer service
Called to issue refund for a customer. Like talking to a robot. "just unplug your computer..." OMG. No common sense.
1 comment
ID
Location
Fort Lauderdale, Florida
Poor preformance on your part
The reason for my call is the deduction from my account of them out without an explanation. In addition to that the reason for my call now involves your customer lack of service texting issues. So poor i sold all 700 shares of stock that I owned. So poor i have to look for a new processor. And I will bet you still wont call me. 678-459-****
User's recommendation: Do not use Square. I have already put it onto social media. Your reps would not pick up the phone and call me after five requests to do so.
ID
Location
Orlando, Florida
New Reviewer
CANCEL UNAUTHORIZED PAYOUT
Totaladblock.com has been taking right at $10 per month out of my account without authorization. I never ask for this but they won't cancel it either nor refund.
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFraudulent charges processed through Squareup.com by one of their customers.
Tried to order item 6 times ...not one order was successfully processed, but debit and credit cards were charged for each attempted order. On 5/28/22 I tried ordering a battery lawn blower from stihloutletlet.com webpage. After entering personal and payment information, I received a Sorry, your order cant be completed, please try again message. I gave up after 6 attempts and trying two payment methods. Even though I did not receive an acknowledgment or order number from stihloutlet.com, I was surprised to receive 6 charges for $70 each in the days that followed. I have not received even one of the items I tried to order. Each $70 charge to my debit/credit card went to various recipients in several states, but all the charges originated from attempts to order something from stihloutlet.com (apparently a customer of Squareup.com) the payments went to various third parties. Is there no way to penetrate the processing wall of Squareup.com to discover who is submitting such fraudulent charges for products that were never shipped/delivered? PaddyOIO User's recommendation: Be skeptical of vendors who process their charges through Squareup.com or an affiliated company.
ID
Loss
$420
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThis purchase was legit with customer
The customer purchased a wig from our store.When the wig was purchased customer was satisfied we even have pics of her wearing the wig.Customer was told as well all sales where final at the time of purchase.I would like the total amount refunded back to my account this purchase was made by this client in the store and she has obviously used the product and enjoyed it as shown below.
ID
Location
Dallas, Texas
Pros
- Known
- Easy to process on a virtual terminal
Cons
- Fraud protection
Loss
$514
Preferred solution
Full refund
New Reviewer
Reactivate my account
Received a notice my account was deactivated. Checking my daily transactions found a customer was charged several times for unknown reasons
ID
Location
Mchenry, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFraudulent activity
I have multiple attempta at purchases through target. I have never made an online purchase with target and they have no record of my transactions With this many transactions Happening just this week I must assume that this has been going on for quite some time and and I'm just now being made aware because I have no money in my account . I would like a resolution that makes me feel better about the fact that I have no idea how much money has been stolen for me by Produlent transaction
ID
Loss
$600
Preferred solution
Id like to find out how mucj ive lost and be reimbursed. Barring that id like to be paid the ammount that i know has been attempted to be stolen from me in the past couple weeks
They did this to me too. Approximately $5,000 Stolen from me by Square. They are awful.
Square stole $3000 from me. You won't get your money back.
Mine has been a few years ago. Just another ripoff company. 2 weeks after my money was ripped off they were able to be on the stock market. Must have ripped a bunch of people off, and permanently.
One of the ripoff artists now works as an exec with moneylion, another company that typed my name in on a $300 loan, some bs membership for $19 a month and a year long loan for $1100. This bogus loan someone at moneylion signed my name to is destroying my credit but I'm not paying.
It's a forgery. These companies need big fines and lose jobs and investigated.
They will change your bank account info and deposit into someone else's account, I tried a class action but because of arbitration clause they said I can not be part of it. I am going through arbitration with them and I don't feel good about it.
They stole almost $11,000 from us. If I can help stop this in any way let me know. its so wrong they are able to do anything thing they want and because arbitration clause they get away with it.
They are doing this with the help of Credit Karma who opens the bank accounts for them to get the money transferred to. I never knew credit karma provided bank accounts its such a scam.
They have held my money for 5 months down can't get in touch with anyone... This is obscene!
2 WEEKS AFTER THEY RIPPED ME OFF AND MANY OTHERS THEY WERE ABLE TO GET ON THE STOCK MARKET. APPAULLED!
THEY GOT ME FOR $3,000--SQUARE THAT IS LIKE PAYPAL.
LET ME KNOW IF THERE IS A CLASS ACTION! IM IN!
how can I reach you? Your roadside_express@ does not show the rest..
I wold join any class action suite. they are doing the same thing to me and I can not get money back. They took over $10,000 from me.
I refuse to give up on this. Let me know if you have gotten any resolve with them.
i have had many issues with square, the website does not make reconsiliation easy,,, when there is a discreptancy costumer service dances around question.. when they can't clarify or explain distrubution of funds.
.they hang up and you .. they seem to count on you to get fustrated and give up,,, being busy makes it hard to invest hours of phone time always leading to no questions answered or explation.... have not tallied up total amount but estimate around 3k,, which hurts a small biusness like mine... if a class action suite is filed ,,, count me in......
can be reached at roadside_express@***.com pardon the typos ,,, just got of phone with them...
got a head ace and blood pressure went bazzerk Omar M. San Bernardino, CA 92404
They are doing the same on my account holding $2000 dollars of my money asking to verify my business when everything has already been verified I can’t get any one on the phone because I need a costumer code and only way to get that is through email which takes a few business days I’m a small business owner I can’t afford to have my funds held