Square

I started to have and use Square back in May it is July now. Things were going great they twice or two or three times they ask for an invoice I supplied it for them even though its not how I do business.

I had five transactions five or six transactions that were legit totally- legit my husband is an attorney and this is how we bill. Except that they were saying that we were not legit even though they got his Bar card Fla Bar card. Really now how are we not legit? Are you West Coast half brains?

Do you wanna show us how to do business when we have more degrees than you? I want an answer. Im not gonna just post here Im gonna send this to the head of the company and the Board of Directors Im done Im so over the top done with square and Im ready to sue them.

We are not bluffing discussed a major inconvenience to us.

Their prices are exorbitant. $20 for an immediate transfer of funds I predict theyre going to go under they got bought out by black and theyre going under and Im gonna laugh when they do

Can you believe that I am a Square customer for the last 10 years but for the last six years, I am trying to fix an issue that I am not a billing to call for my phone to square I can email them. I can do it online by chatting but I'm getting the same result how can I help you?

I need for someone to call me back, then you will get an answer back by email or from the charting person that she can only help me either by email or by chat when I'm trying to explain to him that I need to be able to speak to somebody over the phone from Square but I cannot dial the phone number that's the square provide anything like that for already six years so you will ask me why I'm still with square did you ever try to get out from organized crime is the same thing trying to close that count of square, so can somebody from Square pick up the phone and call the customer back if you want me to call you back not on the

Customer support: 1 (85*) ***-****

Sales: 1 (80*) ***-**** because for some reason, I am blocked from those number if you don't want me as a customer, I am not good enough for you as a customer, just let me know and close my account. Can you tell me how is a customer that's need help from square will get the help.

Avoid this company. I am a fairly new business in the commercial equipment market.

I signed up to transact credit card business with Square in April. After only four invoices totaling less than $5000, I received a long set of questions that needed to be responded to while my account was disabled. They required a government issued ID, a selfie photograph, several months of my company's bank transactions, and detailed questions about the nature of my legitimate business. These questions were answered truthfully.

There was nothing out of the ordinary about my business. Within a week, they deactivated my account and told me that the funds that were paid by my customers would be held for 90 days. They gave me no reason why they cancelled my account. There were zero chargebacks, zero issues.

I called their offshore customer service who told me nothing except that the explanation would be in a letter. The letter explained nothing except that too many chargebacks would result in account deactivation. I had no chargebacks. They told me that the decision was final and that there was no appeal process.

I have moved my business for the time being to PayPal and will evaluate other services.

But one thing that I will not do is to endorse Square which is a horrible company to deal with, and they have wrecked my cash flow for the next three months for no reason. If you are small business like me, you would be well advised to avoid Square!

As a Premium member, I should receive access to 24/7 support. The last two chargebacks should have been in my favor.

Square was great in the beginning Im happy to see them grow, however, employee compliance and knowledge is severely lacking. I called 3 times today, only to receive a callback past 9:30pm I was surprised she wasnt trained with compliance knowledge. Additionally, Im not a restaurant. Yet, she was in the restaurant sector.

She definitely wasnt internal, it was obvious by her lack of knowledge or know how. Ive noticed a trend, when companies outsource their service (the most important part of the business) it almost always goes downhill.

I recently had a highly disappointing experience with Square. Their software, which is supposed to streamline operations, is riddled with errors and frequently malfunctions, causing significant disruptions in my business activities.

Square's customer service is abysmal.

On three separate occasions, different representatives hung up on me, showing a complete lack of professionalism and courtesy. Each time I reached out for assistance, I was met with unhelpful responses and an unwillingness to resolve the issues I was facing.

To make matters worse, the company's debit cards do not function correctly. Attempting to use these cards has resulted in multiple failed transactions, further complicating my business operations. Additionally, the payroll system is unreliable and has caused numerous payment delays, which is unacceptable for a company that purports to offer seamless financial services.

The most frustrating aspect of my experience with Square is the absolute lack of competent customer service.

No one seems capable of addressing and resolving the issues Ive encountered, which has left me feeling helpless and extremely dissatisfied.

Overall, my experience with Square has been nothing short of frustrating. I would not recommend their services to anyone looking for reliable software and effective customer support.

As a seasoned user of Square POS, I'm deeply troubled by a recent security breach. On February 29th, 2024, someone illicitly altered my bank account details without setting off any alerts or requiring verification codes, leading to a loss of $3269.66.

Despite my urgent request for a comprehensive investigation, the company failed to follow through on their promise to call back within 24-48 hours. After two additional calls, during which I had to repeatedly explain the situation and was assigned new case numbers each time, I realized the company's indifference towards customer concerns. Shockingly, I discovered they had closed the case without informing me, citing a lack of suspicious activity. This experience has left me livid with their deficient security measures, abysmal customer service, and negligent investigation.

Consequently, I've made the decision to cease using Square for my business. If you ever find yourself in a similar predicament, don't hold out hope for restitution or justice.