Square
Square Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Square has a 1.6 star rating from 552 reviews; 18% would likely recommend. Reviews show widespread dissatisfaction with customer service, reliability, high price level, refund and billing disputes, and account holds.
Key Takeaways for Future Customers
- Expect difficult customer service interactions and slow dispute resolution.
- Watch for potential held funds, missing deposits, and surcharge or billing discrepancies.
- Keep receipts and document refunds; many request refunds when issues arise.
Negative Feedback / Risk Areas
- Frequent customer complaints about no customer service response and poor support.
- Reports of frozen or deactivated accounts and held funds causing operational harm.
- Refunds, billing errors, unapproved charges, and problematic 1099-K reporting.
Positive Feedback
Some users note convenience and occasional quick resolution when reaching a real person; however overall merchant services reviews are predominantly negative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Square has a 1.6 star rating from 552 reviews; 18% would likely recommend. Reviews show widespread dissatisfaction with customer service, reliability, high price level, refund and billing disputes, and account holds.
Key Takeaways for Future Customers
- Expect difficult customer service interactions and slow dispute resolution.
- Watch for potential held funds, missing deposits, and surcharge or billing discrepancies.
- Keep receipts and document refunds; many request refunds when issues arise.
Negative Feedback / Risk Areas
- Frequent customer complaints about no customer service response and poor support.
- Reports of frozen or deactivated accounts and held funds causing operational harm.
- Refunds, billing errors, unapproved charges, and problematic 1099-K reporting.
Positive Feedback
Some users note convenience and occasional quick resolution when reaching a real person; however overall merchant services reviews are predominantly negative.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to connected
I cancelled the app.trying to do a sale I guess it was a mistake and got log out.know trying to better serve customers and cannot connecte to square.
- Better serve
- Should be able to speak with a person
Preferred solution: Back into retail sales with square.
User's recommendation: To better serve them be convenient
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
A charge of $750.00 was applied to my...
I am still communicating with my credit card bank. The case will be open until June 22-the contractor has that final date to respond.
If a 3% surcharge ($515.60) was applied, why would he then charge whatever he wanted, resulting in excess charges? If I understood correctly, reading about Square on the website, the contractor/merchant owning the Square is protected. The customer or patron is on his/her own when fraud/overcharges are perpetrated on them.
Trusting the Square method of payment on 04/10/2026 is my last. Too much room for customer abuse.
- Square can be used as a tool to rip off consumers as i have been
User's recommendation: Make sure you get receipts and explanation for add’l charges (surcharge)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Hi I was supposed to be refunded by...
Hi, I was supposed to be refunded by the seller on your site, but they said you wouldn't process it. I never got my goods.
I need that, please. The seller said they refunded, but Square wouldn't process it.
- All
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHolding my money hostage
- - We returned to Square; payments were held.
- - Two payments over $1000 were locked; funds were frozen, account showed good, funds weren't transferred.
Since square is not going to comply with anybody I guess I even contacted the US Attorney General’s office and I followed a formal complaint against square. They have 15 days to respond in which they did by telling us that they needed more time so now they have 60 days.
This is ridiculous. They release my money in a few days thank God have 23 days left. they have put my business in a hardship and it’s like they’re allowed to do it because I think 60 days is way more time than what they needed and gave him a chance to drag it out even longer.
It should’ve had to comply like immediately cause I’ve already been waiting.. really not impressed with how the whole complaint thing works with the Attorney General it’s almost useless since you know they get a 60 day waiting period anyways.
I had someone that seemed like she might actually help I call the number and I first get passed around to different agents then they when I tell them I need a certain dept and they jus5 need to transfer me, the lady said she was making a note so I waited two minutes got mad hung up she calls back a few minutes later asked me if I hung up told her yes I had a job to do did not have time to play on phone and she tells me to stay on the line she will transfer the call she just needs to make a note. So I hung up again then she sends me a bunch of emails In Spanish I don’t speak Spanish at all.
I informed the lady I was trying to contact via email she apologized but said she was not allowed to make outbound calls I would have to call the number. It is like the whole thing is a big game to them and they play keep away with the money. It’s the most unprofessional thing I’ve seen in a while. I would not even bother with having the head I’m having there’s no way I would ever agree to do any more businesses with them.
I am trying to run a company and they seriously think I have time to be a child and play phone games with them.
I guess there are no requirements to work for square. You would think they would have a bit of a standard.
We do this. They said it's going to take 48 hours. We said fine. We let our customers know 48 hours later and once we got the okay to do so from square we start running credit cards.
Two transactions just over a $1000.00 they lock the account up and freeze the money. They sent notice stating they need more information on our business along with the assumption that my business doesn't fit them. But we literally just paid another local shop via square. So we went online to their AI whom also confirmed that they do in fact provide services for our type of businesses.
We provided all the information they requested some of which I did not find to be any of their business such as correspondence between my company and the paying company. We sent in proof of being registered with the state of *** as well as proof of EIN from the IRS. They came back and decided to close the account. Which is perfectly fine but the next week the app shows the account all good and is offering me paid monthly subscriptions for the new stuff they have me completely confused on everything.
So I call I get an AI instead of an actual person. The AI tells me the account is good I can run credit cards and my money is scheduled for transfer at 9:15pm.
I didn't believe it I questioned why they approved the account then decided to close it just to say it was fine then I call again because no money was transferred to my account and they tell me they deactivated the account and stated they could not tell me why. However they now have my money they refuse to allow me access.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Resolved: I had called the 6000 number. I was...
Company fixed the issue and I have been provided with full refund. My credit card bank was in communication with the contractor’s bank.
I provided the proof -he had no comeback. To provide MY receipt, would have shown the deceptive method he used for the over -charges. Get receipts. contact your credit card bank.
Above all, do not put your credit card next to a phone using the square method of payment. Room for abuse/over charges.
Learned a lesson with first time allowing my credit card to make contact with Square. Warn family & friends.
I had called the 6000 number. I was able to squeeze out the % surcharge applied to the use of square by the contractor.
No information or help is provided-
only protecting the square contract holder.
I have contacted and left my problem with my credit card bank to communicate with the contractors bank. The contractor needs to answer to this dispute with his bank.
User's recommendation: Do not pay thru square up-give check-no surcharge applied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Complaint deaf
Contact your credit card bank. Give all proof of theft (mandatory).
Wait it out-don’t get discouraged as the banks (both in my case) have to allow the contractor the allotted time to respond at a specific time to defend /explain his deceit. I do not communicate with SQUARE as they are useless. My dispute at this time is with the user/owner of the square.
Don’t put your credit card next to a SQUARE to make payment. My final advice.
Bad. Not communicating with them anymore.
They are not interested in resolving issues over their SQUARE method of payment.
I am finished with Square. I have been looking into other means of resolving this problem.
Square is not concerned about consumer complaints. If it makes money, dont rock the boat.
There is no integrity or accountability by square to expect honesty.
Oversight is non-existent even with complaints which allows the square owner to Impose higher than honest charges. Also, owners can be lead to believe they are untouchable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Square is not interested in resolving disputes-suggested other measures. I will have no future contacts with a company that protects it’s customer - the SQUARE owner.
- - Email from a Square rep had links and advised contacting my bank.
- - I deleted the email; nothing positive; I plan to tell others not to use Square.
I received an email from a square representative. It was obvious the concern was for the contractor-(Like I mentioned in one of my msgs.) I deleted his email as he had nothing positive other than providing links and advising me to go to my credit card bank, which was the first action I took.
Social media should be on alert about the unscrupulous practice perpetrated on unknowing consumers. I will alert my family and friends not to accept Square..give a check, no surcharge.
- Potential for ripping off consumer
User's recommendation: DO NOT engage in SQUARE method of payment. This payment method allows for manipulation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Update account
- - Issue was resolved after three calls to Square.
- - No live tech help on weekends, causing missed weekend revenue.
Resolved account access issue. Be persistent.
Issue got resolved after three calls to Square.
It's really bad that they have no live tech help on the weekends, as the weekend is typically the busiest time of the week for retailers selling products, not services.
Talking to someone about an issue on Monday doesn't help if you lost thousands in revenue over the weekend!
- Convenient to start
- Fast and secure
- Just lack of tech support on weekends
Preferred solution: Better tech support on weekends
User's recommendation: Better make sure all of your problems are resolved before the weekend!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Too much leeway for abuse. A 45.5% surcharge is greedy.
Personal Checks only. Will not allow my payment to be put on Square. No second chances .
Square company has to be diligent about looking into abuse perpetrated on consumers. Too many complaints should alert the company that consumers can refuse to make payment thru Square.
User's recommendation: Make sure to get receipts and they match the charges. Also, there will be a difference because of surcharge you should be told..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Information
My Credit Card info is not on file or on my card or Mobiles Banking I thinking I not been willed care off with my Mobiles Banking Cridet card on file?
Preferred solution: Deliver product or service ordered
Brisbane, Queensland
Resolved: Missing funds
It is impossible to make any progress or get any type of help or support. No response. No resolution
Preferred solution: Money transfer
User's recommendation: Don't waste time trying to contact them. It is impossible
Same problem here, and you can't talk to a supervisor. It takes 3-5 for a supervisor to respond back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNavigating the AI was frustrating and not helpful! Once I got a REAL person the issue was resolved in 5 minutes!
The virtual assistant was virtually useless to me!
I spent 1 hour plus trying to get a result with virtual assistant.
Once I spoke to a REAL person the problem was resolved in 5 minutes!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elk, Washington
Issue with 1099-K Reporting
- - 1099-k sales were reported under an individual's name, not the business.
- - Tax dept has no phone number and never calls or emails.
- - I will fire them.
Do not use this company. They reported all 1099-K sales under an individual name, even though it was a business account.
When I called to get it corrected, they could not help me in a timely manner. The tax department has no phone number and never calls me or emails me back. The issue is still not resolved. Beware!!!
They are not good at customer satisfaction.
As soon as this is corrected, I'm firing them. I would give zero stars if I could.
- Ease of transactions
- Bad customer service and business practices
Preferred solution: The 1099-K forms should be corrected immediately.
User's recommendation: DO NOT USE FOR BUSINESS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santaquin, Utah
Reader not working
- - Used reader for 3 events; fourth event could not pair or work.
- - Best Buy confirmed the device is broken.
- - Square has not responded after 4 days.
Used reader for 3 small events. The fourth event, I could not get it to pair or work.
I went to Best Buy, and they confirmed the device is broken. I reached out to Square, and they have not responded; it has been 4 days.
- Very convenient to use
- Broke after 3 uses
Preferred solution: Full refund
Noble, Oklahoma
Worst customer service
- - Check deposits take 1-6 days.
- - Reps give conflicting information about deposits.
- - Supervisor contact is slow and service is poor.
1-6 day's for checks to deposit, weekends aren't included.
Call to find out what day the money will be deposited, and not one person could give a straight answer.
One CRS goes as far to say the previous person I spoke with didn't know what they were talking about.
The CRS I spoke to yesterday said the money would be deposited this morning 4/14/2026 by 9:00. I call after it wasn't deposited and am now being told yeah it could be today or it could be tomorrow.
When asked to speak with a supervisor, they don't have direct contact with them and it could 3-5 day's before anyone contacts me back.
Poor customer service, poor management, poor company to deal with.
Find another process company to use.
User's recommendation: Do your research before using Square. Suggest finding a company that has real customer service.
Birmingham, Alabama
If squares is a business apparatus that has to do with exchange and money from a card from a customer and I can’t reach you when it malfunction I lose a cell and at that point I lose sales because
- - Cant get my password to work and have no reception.
- - Needs someone to talk to and walk through the site problem with me.
- - Whitfield.
Cant get my password to work nor can I get any reception someone needs to talk to me please. I have a site problem so I might be doing it wrong so I need someone to walk through this with me please. ***.
About
, , , ,
- Official company name: Square
- Type of Business Entity: Public
- Founders: Jack Dorsey, Jim McKelvey
- Foundation date: February 2009
- Specialty: Financial services
- Area served: United States, Canada, Australia, Japan, United Kingdom
- Main products: Square Reader, Square Stand
- Main services: Square Register, Square Cash, Square Capital, Caviar, Customer Engagement, Square Payroll, Software Products, Hardware Products
Square is ranked 725 out of 5737 in Financial Services category
UK, USA, Asia, Canada, Europe, Worldwide
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When I realized SQUARE WAS NOT INTERESTED, I had already contacted my credit card bank. Banks communicate with each other.
I had an open dispute to allow the bank to go ahead with contacting the contractor’s financial institution. I was told 90 days for the contractor to respond OR not to respond. (It was much less). While I was waiting, I looked into another situation-two pipe fittings that I paid for but, were not used for the purpose intended-not used at all.
I was able to add another theft. The whole ripoff was $272.00. My case has been resolved because I used a credit card. A personal check would have been just as effective but, a different bank handling.
While my dispute was active, $272.00 was deducted from my charges, pending the outcome. Lesson learned “Get receipts and don’t give payment on a SQUARE” First time and last time. I hope you get your money back . I got my contractor thru ANGI’s list.
I had contacted *** without giving the contractor’s business name or elaborate.
I was prepared however as I received a form in case I needed to move farther. Fortunately, I did not need to take drastic steps.