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Holding legitimate funds for no reason.

I have had an account with square for approximately two years now I own a legitimate business that is a med spa doing Botox and dermal filler‘s. One of the bigger companies I purchase products from the Merz corporation supplies $50 prepaid gift cards for us to offer to our clients who purchase a certain amount of product with us per visit.

I offer these clients $50 off their purchase and then I redeem the $50 gift card and the Merz corporation puts the $50 back in my account so that I don’t actually lose any money by offering a discount to the client. They win because I purchase very high volume from them I win because I don’t lose any money and my clients win because they get a discount on their products. Recently square held almost $10,000 in funds from me because they said I was doing high-risk activity by cashing these $50 gift cards in I explain to them what they were for and they release the funds. In the last few days they held my funds again this time only $2300 but they deactivated my account and will not release my funds because they stated I am violating their terms.

I am a legitimate company using their service for legitimate legal purposes and they’re withholding my money for no cause and will not return any emails and give me any information or phone numbers to contact anyone at their office. Please help!

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Answer:
by #1763193

The Square General Terms of Service are available on the company website. They state that the company can terminate the Square Account or access to any Service, at any time for any reason. The company should notify you of termination or deactivation by email, or at the next time, you attempt to access your Square Account. You may request the details of your account deactivation using the support form on the Square Contact Us page.

by #1828294

Same thing happened to us they held 400 dollars and I can not get this back. I can not even a light person on the phone or any emails . How is this a honorable company

by #1828295

* life person

by #1856126

I had a similar experience. They deactivated my account and told me to refund the money to card. The person I sold a PC found out to be a thief and looks like they having some tie up with horrible company. Very bad customer service. Think 100 times before using them. Pissed customer

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Question:
#67911

How can get my refund refunds.

Somebody use my old cashapp in I had linked to it ...

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Answer:
by #2011857

According to the “How Do I Report Unauthorized Account Activity on Square Point of Sale?” article posted at squareup.com, if you notice a transaction or change made to your Square account that you didn’t authorize, you should contact Square Support as soon as possible.
You may try to reach out to them by submitting your request at squareup.com/help/us/en/contact?panel=1F8230776D3A.
If you have any concerns about your account, please do the following:
  • Reset Your Password;
  • Contact Square Support by submitting and an Account Review Request if you require assistance;
  • Do not share sensitive information.

To report unauthorized activity on Cash App, please contact Cash App Support.

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Question:
#67141

Wheres my card.

My card never came

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Answer:
by #2005764

According to the Square help section, you should be able to order a card from the Square app or from your online Square dashboard. A new card should arrive in 7-10 days.
If you did not receive your card, please contact the Square customer care team:
  • via the live chat at squareup.com/help/us/en;

Support is provided Monday through Friday: 8:00AM – 5:00PM PST.

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Question:
#64562

How do I opt out of Square Pay?I have a text message (2-6-21) from Square Pay thanking me for saving my payment information, but I don't remember how/where I signed up for your services and would like my information to be removed. Please advise. Thank you.

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Answer:
by #1993596

According to Square FAQs to remove your Saved Information, click the “Opt Out of Square Pay” link at the bottom of the checkout page. You can also go to checkout.square.site/stored-payment/opt-out and opt out.

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Question:
#64224

What is Square Inc.

This morning I receive a email saying square inc payment declined for $34 I don't have square inc and I have no clue what it is so please cancel whatever it is

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Answer:
by #1991623

According to the Square pricing page, the company offers the Pay Employees & Contractors service for $34/month per person. This plan includes unlimited pay runs per month and flat pricing and cancellation anytime. The plan details are available at squareup.com/us/en/payroll/pricing.
To get more information about Square and its services, please contact the Square customer care team via the support form at squareup.com/us/en/sales/contact?page=/us/en/sales.

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Question:
#64136

Has square recently experienced a breach of customers payment information.

Has square recently experienced compromised, hacked, or breached payment Information of their customers?? I just received notification from someone that i paid who uses square to send me an invoice to pay that they were indeed hacked amd i should check with my bank for fraudulent activity and get back to her, she said square intends to fully refund us if we were compromised.

I tried to research whether this is true, can you please confirm whether it is so i know whether to be concerned. Thank u.

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Answer:
by #1989732

Unfortunately, square.com does not provide any information about hacking attacks. Please contact Square Support and ask for assistance with your issue. You may reach out to them:
  • via their website-based live chat;
  • by submitting your request at squareup.com/help/us/en/contact?panel=78B70C49D991;
  • via the company social media.

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Question:
#63908

When will I get my refund.

I placed an order with stash.inc I got an email from them that said square put a ban on there payment and was issue refunds well I haven't received my refund

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Answer:
by #1989414

According to Square Support Center, Square’s full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to the customer's card issuing bank, it can take another 2-7 business days (depending on the bank's processing speeds) for the refund to post to the customer's account. In total it can take 4-14 business days for customers to receive their refund.

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Question:
#63480

How do I do manual sales?I lost my square and want to manually input the sales for the day how do I do that

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Answer:
by #1986248

According to the Square help section, to manually enter your customers’ card information please follow these steps:
  • select the menu icon in the navigation bar > Settings > Checkout > Payment Types;
  • toggle on Manual Credit Card Entry;
  • ring up a transaction by adding items or entering custom amounts using the keypad;
  • tap Charge to process the payment;
  • tap Manual Card Entry (enter the card number, expiration date, security code, and the customer’s billing ZIP code);
  • tap Charge;
  • enter the preferred receipt delivery method;
  • you should see a final screen that reads All Done after the payment completes.

To get more information about the Square services, please contact the Square customer care team:
  • via the company's social networks.

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Question:
#62026

How can I get my money back.

I used the cash app to send money and the person lost there phone and cannot verify to get the money. I have gone through cash app who keeps sending me through differ t people with no help .I need to get my 1000 back that is sitting in limbo because the phone number cannot be verified.

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Answer:
by #1982116

According to Square Support, if your mobile device is lost or stolen, you should:
  • Contact Square Support and inform that your device is missing. They will automatically log you out of the app on all of your devices, so anyone attempting to access the app will need your password to log in;
  • Change your password. You can do this by visiting Square’s password reset page from a computer. Enter the email address tied to your Square account and click Send Instructions. If you also lost your Square Reader, you can order a new one at any time.

For further assistance please contact at (855) 700-6000 Monday through Friday, between 8:00 a.m.–5:00 p.m. PST.

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Question:
#59011

Where is my funds transfer?You deactivated my account the same day I created but allowed me to bill my customer, except their money, then deactivated my account sending me an email telling me you can't do business with me and that my funds will be held for 90 days and then automatically transferred into the bank account I had on file. Well, it has been it has been 98 days and I have yet to receive my funds from my deactivated account into my bank account. What's going on here, am I just being robbed?

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Answer:
by #1966063

As stated at answers.gethuman.com, once your Square account has been deactivated, payouts are suspended to your merchant account, and all your funds are held in a reserve account for up to 90 days.
Unfortunately, Square does not provide any information about when they transfer funds to the customers' accounts. Please contact the Square customer care team for assistance. You may reach out to them:
  • via the company's social networks.

Support is provided Monday through Friday: 8:00AM – 5:00PM PST.

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