I have been square customer for the last five years. I loved the convenience very much.
But now suddenly my account go deactivated for no reason. Their phone is disabled. I could not get hold of them. I emailed several times but no response for about 3 days.
finally, on the 4th day, I got an email saying that my account is permanently deactivated for it is, I quote, ''High Risk''. I do not have any refund or complaint or what so ever from a customer. I never have any problem with any of my clients ever before. Not a single fraudulent charges.
Honestly, I do not know how square have evaluated my account or I do not know what they are using to measure how bad or good the account is. Even though, I do not have a single problem that can put my business to be at high Risk, now my business is hurting so bad. I am very, very frustrated and disappointed and I felt like I am abandoned. Now, I have to shut down my business until I get this thing fixed.
The sad thing is when I even try to sign up with pay Pal they didn't approve my business either since square screwed me up.
Square users be careful. It is better to deal with some bank that you can deal with in person.
Product or Service Mentioned: Square Account.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.