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1.0

I have been square customer for the last five years. I loved the convenience very much.

But now suddenly my account go deactivated for no reason. Their phone is disabled. I could not get hold of them. I emailed several times but no response for about 3 days.

finally, on the 4th day, I got an email saying that my account is permanently deactivated for it is, I quote, ''High Risk''. I do not have any refund or complaint or what so ever from a customer. I never have any problem with any of my clients ever before. Not a single fraudulent charges.

Honestly, I do not know how square have evaluated my account or I do not know what they are using to measure how bad or good the account is. Even though, I do not have a single problem that can put my business to be at high Risk, now my business is hurting so bad. I am very, very frustrated and disappointed and I felt like I am abandoned. Now, I have to shut down my business until I get this thing fixed.

The sad thing is when I even try to sign up with pay Pal they didn't approve my business either since square screwed me up.

Square users be careful. It is better to deal with some bank that you can deal with in person.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Seattle, WA, USA

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Guest

I had the same problem happen to me! It's shocking to see how many businesses have gone through the same thing and for no reason.

I've recently started to use Redde Payments because I saw them suggested in a different forum, it's been great so far. Just don't go to PayPal, that was the biggest mistake after leaving Square.

Guest

did the same to me. Ive started using Stripeninstead.

Guest

I had the exact same situation happen to me today! This company should not be allowed to continue to abuse businesses this way.

Pasqual Mix

Square is the worst place to do business. The worst part is the randomness of the holds.

you can take the payment and then find out later the funds will now be released!! Omg!

Square is the worst place if you need a reliable payment source!! Beware

Guest
reply icon Replying to comment of Pasqual Mix

You should check out Double Helix Processing. They specialize in helping people that have been impacted with these things. They can setup processing for you that won't get shutdown

Guest

SQUARE HOLDS $5000 of mine FOR 5 YEARS NOW!!! What is their excuse!?

I will have me a nice lawsuit!. If they read me yes my account is estatelawagency@***.com

Letcher Fww

They do not do any upfront underwriting. They do after the fact so if they find they don't like a product you are selling or had one too many chargebacks they shut you down.

PayPal and Stripe are the same way.

I finally got with Double Helix Processing and never looked back. You all should do the same.

Guest

They will never tell you why or what you did. PayPal did this to me so did sqare and wix.

I only lost money when wix refunded all the payment back to the customers.

I had already shipped everything. I think they should have to tell you exactly what you did wrong

Pasqual Mix
reply icon Replying to comment of Guest-1779967

Agreed!

Maui Neg

Has anyone received their money after 90 days

Carsten Obb
reply icon Replying to comment of Maui Neg

Nope I was told to wait 90 then an extra 30 after that was told to wait 60 not today I got email saying I have to wait 30 more days they holding 5500 of my money

Pasqual Mix
reply icon Replying to comment of Maui Neg

Iโ€™m waiting.. I will let you know

Guest
reply icon Replying to comment of Pasqual Mix

Did you ever receive your money? Square deactivated our account in August and said we would get our money in 90 days and it's been 90 days and still no payout and no reason given. They have $4,000 on a job we finished and paid workers on and the customer had the payment taken off their AMEX.

Guest

Same thing happened to me today and I'm trying to find a solution-

Guest

My account had a similar action. Closed for no reasons.

I spent thousands of dollars in lawyer fees to try to get an answer and it has been to no avail. So another $7,000 wasted. Best to just take your business elsewhere. I would not recommend wasting your time.

Itโ€™s not an uncommon occurrence. Paypal seems to at least have a person to talk to. 3 years of trying and I still havenโ€™t spoken to a real live human.

Live and learn. Out 20,000 plus lawyer fees.

Cloria Qaf
reply icon Replying to comment of Guest-1761279

I am going through a similar experience. Can I ask, did they reverse your transfers and take money from your bank account?

Letcher Fww
reply icon Replying to comment of Guest-1761279

You should get with Double Helix Processing. They do high risk for rates lower than Square, PayPal and Stripe.

Stephine Kvd

I am going thru the same situation. I do not do fraudulent business all my credit card transactions were legit but they still shut me down... I'm trying to get my money that they have on hold and they want me to wait 90 days I cant wait I need my money now.

Guest

had the same experience

Guest

I agreed with you.

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