Square - Horrible customer service
I decided to sign up. The person Alexa Kriebel answered my initial questions then after a few weeks told me to contact the helpdesk.
I understood this and did try to contact the helpdesk. I needed to do a manual paycheck and the system would not do it. I tried to use the helpdesk and it said you needed a code (Reminded me of the bank commercial with the barcode on the persons head). I had no idea what my code was.
The website the message said to go to did not help. I left a voice mail for Alexa Kriebel in the morning which was not returned. I sent her an email which was not returned. I sent an email for help.
No response today. I can't tell you how frustrating is is to have no phone number and a broken system and not being able to pay an employee. Get a real payroll company. Stay away for Square.
Cheap that does not work is no help. I value my time much more then the few dollars saved.
Reason of review: Poor customer service.
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