Square Phone Numbers and Emails

Customer Service Number:

  • (415) 375-3176
    The number is currently not in service
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Square Emails:

Investors/ Franchising
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Contact Information

Corporate Office Address:

Block, Inc.
1455 Market Street
San Francisco, California 94103
United States

Square Rating Based on 732 Reviews

Rating details

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Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Square's Customer Service?

Anam Jej
Anam Jej
Feels Satisfied | May 12, 2023

Awesome rep

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Carlito Guj
Carlito Guj
Feels Satisfied | Apr 05, 2023

Very good

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Feels Disappointed | Apr 05, 2023

Square has treated me like yesterday's trash. I was kicked off of the Platform for no reason. I can't get anyone on the phone. When I did, I was told I would get a call back by the end of the business day with a decision, never received a call. Can't get anyone on the line anymore.

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Ahmed Gco
Ahmed Gco
Feels Disappointed | Mar 02, 2023

We've had a problem getting money release to us from a manual input on a charge. It was 2 separate charges because the customer had a limit on a tax refund card and we didn't have any equipment set up or the app downloaded on to our phones. They are putting us through the ringer to release the money to us and keep asking the same questions to verify who we are. I understand it's to make sure we're legitimate, but it's getting ridiculous!! The money was charged on the 24th of February and it's March 3. We still don't have the second charge deposited in to our account!!! The customer is very willing to verify any info they need but they're not calling her. We are new with them and may not stay with them because of this experience. If we run in to any more problems, we're done!! Thank goodness the customer is honest or they would've gotten away with a $5000 car we sold them for free!!! Absolutely ridiculous!!

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Linnea Umv
Linnea Umv
Feels Disappointed | Feb 24, 2023

No answer Not satisfied with customer service

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Terriann Rah
Terriann Rah
Feels Disappointed | Feb 22, 2023


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Summary of Square Customer Service Calls

02:02 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Square?

Account Question:

  • “Can't log in”
  • “My account”
  • “Delete bank account”

Payments and Charges Question:

  • “Money missing from transaction”
  • “Charged the customer $100 less”
  • “Disputing charge ive never heard back”

Request for Information Question:

  • “Questions about transaction”
  • “I have question about my loan”
  • “To see if im signed up and ask question”

Cards Question:

  • “Card isnt working”
  • “Cannot get money off of my card”
  • “Need a square card reader”

Product/ Service Question:

  • “Square connection to my phone wont take payments”
  • “My system is down”
  • “Problem with square system”

Refund Question:

  • “Money not refunded to my account”
  • “Refund money”
  • “Refunding customer”

Shipping and Delivery Question:

  • “Couse i cant get the right *** answer”
  • “Have not received my money transfer”
  • “Funds did not get transferred”

Activation/ Cancellation Question:

  • “Activate my card”
  • “I cant activate my card”
  • “Activate account”

Employment Question:

  • “To get my 1099 from for 2022”
  • “Check stub”
  • “Haven't receive my money and job is done for awee week now”

Staff Question:

  • “Customer service”
  • “New service”
  • “Customer service is terrible !”

Return/ Replace Question:

  • “I need a replacement strip reader”
  • “I hv a pending return twice on the 2nd and 4th from Walmart. Why is it still pending”
  • “I need to replace my terminal”

Website/ Application Question:

  • “Can't download the application”
  • “ShittyApplication”
  • “App trouble”

Other Question:

  • “Missing $$”
  • “Trans actions”
  • “Dispute”


Related Companies

Block Xyz, Cash App, Weebly, Tidal, Spiral Xyz


  • Official company name: Square

  • Type of Business Entity: Public

  • Founders: Jack Dorsey, Jim McKelvey

  • Foundation date: February 2009

  • Specialty: Financial services

  • Area served: United States, Canada, Australia, Japan, United Kingdom

  • Main products: Square Reader, Square Stand

  • Main services: Square Register, Square Cash, Square Capital, Caviar, Customer Engagement, Square Payroll, Software Products, Hardware Products

Square reviews and complaints

Square is ranked 513 out of 2981 in Financial Services category

Area Served

UK, USA, Asia, Canada, Europe, Worldwide

Payment Methods


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