Contact Square Customer Service
Square Phone Numbers and Emails
Toll-Free Number:
-
(855) 700-6000
Legal:
-
(844) 213-7377Privacy Inquiries
Sales/ Reservations:
-
(800) 470-1673
Square Emails:
Square Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Square Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Square is 8557006000. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Square may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Square Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Square is 8557006000. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Square may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Square mainly because of account, request for information, payments and charges.
50% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Square is support@squareup.com. 59% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Square Website:
Square Help Center:
Corporate Office Address:
Other Info (opening hours):
Support Hours:
Monday - Friday: 6:00am - 6:00pm (PST)
Mailing Address:
Attn: Law Enforcement Response Team
1955 Broadway, Ste 600
Oakland, CA 94612
United States
Other Locations:
Squareup International Ltd.
Fumbally Square
Fumbally Lane
Dublin 8, Ireland
Square Canada, Inc.
5000 Yonge St.
Toronto, ON M2N 7E9
Canada
Square AU Pty Ltd.
GPO Box 1640
Melbourne, VIC 3001
Australia
Square Customer Service Reviews
I recently had a highly disappointing experience with Square. Their software, which is supposed to streamline operations, is riddled with errors and frequently malfunctions, causing significant disruptions in my business activities.
Square's customer service is abysmal.
On three separate occasions, different representatives hung up on me, showing a complete lack of professionalism and courtesy. Each time I reached out for assistance, I was met with unhelpful responses and an unwillingness to resolve the issues I was facing.
To make matters worse, the company's debit cards do not function correctly. Attempting to use these cards has resulted in multiple failed transactions, further complicating my business operations. Additionally, the payroll system is unreliable and has caused numerous payment delays, which is unacceptable for a company that purports to offer seamless financial services.
The most frustrating aspect of my experience with Square is the absolute lack of competent customer service.
No one seems capable of addressing and resolving the issues Ive encountered, which has left me feeling helpless and extremely dissatisfied.
Overall, my experience with Square has been nothing short of frustrating. I would not recommend their services to anyone looking for reliable software and effective customer support.
Avoid this company. I am a fairly new business in the commercial equipment market.
I signed up to transact credit card business with Square in April. After only four invoices totaling less than $5000, I received a long set of questions that needed to be responded to while my account was disabled. They required a government issued ID, a selfie photograph, several months of my company's bank transactions, and detailed questions about the nature of my legitimate business. These questions were answered truthfully.
There was nothing out of the ordinary about my business. Within a week, they deactivated my account and told me that the funds that were paid by my customers would be held for 90 days. They gave me no reason why they cancelled my account. There were zero chargebacks, zero issues.
I called their offshore customer service who told me nothing except that the explanation would be in a letter. The letter explained nothing except that too many chargebacks would result in account deactivation. I had no chargebacks. They told me that the decision was final and that there was no appeal process.
I have moved my business for the time being to PayPal and will evaluate other services.
But one thing that I will not do is to endorse Square which is a horrible company to deal with, and they have wrecked my cash flow for the next three months for no reason. If you are small business like me, you would be well advised to avoid Square!
Calling customer support was extremely unhelpful and a waste of time. It's like they want to get off the phone as soon as possible.
How Good is Square's Customer Service?
I am still waiting for the reply after they told Mr my case had been expedited. Where are they?
I’ve opened an account with square for my business. I begin to get text messages that I thought was a scam. I’ve never used my account with transactions of any kind. Someone has been doing some fraudulent activity. I can’t get in touch with anyone to see what completely going and where’s the money going or anything. No help what so ever
I can't contact you
Horrible , no human came for my help . I will not use your app again for fear of loosing my payment again . I paid $ amount , but still no help . I wasted so much time to solve the problem and lost my precious sale time calling square . My $60.00 sale was wasted because of square . If somebody calls me on 632836**** to solve the problem , I will be surprised
It's impossible for anybody to find my money and I showed them a screenshot of the letter that I got from cash app stating that square was holding my money
We are still out of service!!!!!!
Summary of Square Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Square?
Payments and Charges Question:
- “New user billed for device not wanted”
- “One payment”
- “I took 2 payments by manual input and the guy's credit card was charged but the payment did not post to my account”
Account Question:
- “Deletion of account”
- “Need to change bank account number”
- “Account”
Request for Information Question:
- “Need help loging in”
- “Questions about charges”
- “I want to speak to a live representative. That represents a company of square. I have questions to ask. I do not have time to be doing this texting and internet stuff. I'm very busy trying to do 3 things at once. I don't have time to sit around and t”
Cards Question:
- “Stolen card”
- “My card want let me take no money out at the ATM”
- “New card swiped for a new 15 pro”
Product/ Service Question:
- “I have 13 withdrawals on my bank account marked square up and I don't know what they are for”
- “Unable to connect payment processor”
- “Square square not working”
Refund Question:
- “Refund account close”
- “A refund that has not went back to my account”
- “Purchase/ refund”
Shipping and Delivery Question:
- “I didnt receive the end of year 1099”
- “I put in the wrong address”
- “Tracking of debit card”
Activation/ Cancellation Question:
- “Activation”
- “Need to cancel because my barber isn't at the shop and iit let me schedule still”
- “Cancel purchase”
Employment Question:
- “Need to get paid by my customer and your device locked me out and now I'm having this issue and not on my way to my next call because of this”
- “1099K”
- “1099k form”
Staff Question:
- “Speak customer service”
- “I want talk to customer service”
- “Because when I try to reach customer service. There's no way of wave getting in contact.Discussion with the whole company.”
Return/ Replace Question:
- “Qot2020 replacement breaker”
- “Return”
- “Can't change my phone number hence not able to verify!!!”
Website/ Application Question:
- “Website”
- “Trouble with website”
- “Issues with website”
Other Question:
- “We were lied - they were supposed to improve SEO - search engine optimization”
- “Need To give my new phone number”
- “Need a new swipe”
Compare Square To
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