Square Phone Numbers and Emails

Toll-Free Number:

  • (855) 700-6000

Customer Service:

  • (855) 700-6000

Report Fraud:

  • (855) 351-2274
    Cash App, report lost or stolen card or unauthorized transactions, information about funds

Sales Department:

  • (800) 474-3398

Square Contact Information

Square Website:

Square Online Chat:

Corporate Office Address:

Square Capital, LLC
1455 Market St., Ste. 600
San Francisco, California 94103
United States

Other Info (opening hours):

Give us a call to speak with a member of our Capital Support Team. Our Support Team is available Monday through Friday, between 8:00 a.m.–5:00 p.m. PST.


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Square Rating Based on 652 Reviews

Rating details

1.5
more details
Customer service
Reliability
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Square Customer Service Calls

7.4K TOTAL
CALLS
01:23 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Square Customer Service?

Account Question:

  • “Reset password”
  • “I cant log in my square team app”
  • “Money taken from bank account by squre up or buissess clint without authorization”

Payments and Charges Question:

  • “Overcharge for customer”
  • “A Deposits Was Sent To A Closed Account”
  • “Unauthorized transactions”

Cards Question:

  • “E gift card”
  • “ATM keep my card”
  • “Manual card reader not working”

Request for Information Question:

  • “Need to know to.do about my card.and why it was canc3lled”
  • “Need help with sales”
  • “Question with payroll”

Refund Question:

  • “Rejecting Online order customer never get refund”
  • “For refund”
  • “Refund from merchant”

Product/ Service Question:

  • “Carnt connect to the internet”
  • “I need a higher ATM monthly withdrawal limit to pay my employees!”
  • “My app is not working”

Shipping and Delivery Question:

  • “Where is my money”
  • “Have not received my merchandise”
  • “Paid an invoice for a retailer using square and never received product”

Activation/ Cancellation Question:

  • “Deactivated account funds”
  • “Cancel order”
  • “Cancel account”

Employment Question:

  • “Want to correct 1099”
  • “Payroll”
  • “Payrolll”

Staff Question:

  • “Customer service”
  • “Need customer service”
  • “To set up new service”

Return/ Replace Question:

  • “To return contactless .”
  • “Return and Refund”
  • “Because my son sent me 365.00 last friday and ive been calling and talking to so many different reps trying to recover my money and no one is responding to me are no one is answering the phone are returning my calls”

Website/ Application Question:

  • “Support with website”
  • “Ppp forgiveness application”
  • “To follow up with my PPP application”

Other Question:

  • “I can't spend my money”
  • “Issues with point of sale”
  • “Missing funds”

About

Top Square Services

Customer Care, Credit Card Payment Processing Service, Payment Processing Service

Top Square Products

Account, Deposit, Checking Account

Square Pros and Cons

Pros: Convenience, Fast deposits, No monthly fee, Impossible to talk to a person, Are thieves

Cons: Poor customer service, No customer service response, Lack of customer support, Fraudulent business practices, There is no way to communicate with them

Related Companies

Cash App, Weebly

Summary



  • Official company name: Square

  • Type of Business Entity: Public

  • Founders: Jack Dorsey, Jim McKelvey

  • Foundation date: February 2009

  • Specialty: Financial services

  • Area served: United States, Canada, Australia, Japan, United Kingdom

  • Main products: Square Reader, Square Stand

  • Main services: Square Register, Square Cash, Square Capital, Caviar, Customer Engagement, Square Payroll, Software Products, Hardware Products


Square reviews and complaints

Square is ranked 356 out of 2351 in Financial Services category

Area Served

UK, USA, Asia, Canada, Europe, Worldwide

Payment Methods

VISAPayPalMasterCard

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