Square Phone Numbers and Emails

Toll-Free Number:

  • (855) 700-6000

Report Fraud:

  • (855) 351-2274
    Cash App, report lost or stolen card or unauthorized transactions, information about funds

Sales Department:

  • (800) 474-3398

Square Contact Information

Corporate Office Address:

Square Capital, LLC
1455 Market St., Ste. 600
San Francisco, California 94103
United States

Other Info (opening hours):

Give us a call to speak with a member of our Capital Support Team. Our Support Team is available Monday through Friday, between 8:00 a.m.–5:00 p.m. PST.


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Square Rating Based on 730 Reviews

Rating details

1.5
more details
Customer service
Reliability
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Square Customer Service Calls

11.4K TOTAL
CALLS
01:43 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Square Customer Service?

Account Question:

  • “Login”
  • “Cant access my account”
  • “Problems with my account”

Payments and Charges Question:

  • “Payment”
  • “Direct deposit is not showing up”
  • “I need a change of of my payment to a different bank”

Request for Information Question:

  • “Need assistance with square plus”
  • “Questions about our team account”
  • “Questions about account”

Cards Question:

  • “Lost card”
  • “I can't use my square card”
  • “Stolen card”

Refund Question:

  • “My refund”
  • “Refund status of a customer”
  • “Item was refunded and not authorized”

Product/ Service Question:

  • “Square not working”
  • “Loans”
  • “Loan”

Shipping and Delivery Question:

  • “Didn't receive my notice for direct deposit”
  • “I still haven't got my money and I'd like to talk to someone”
  • “I have not received my square.”

Activation/ Cancellation Question:

  • “Can't activate card”
  • “I would like to cancel my square”
  • “Activate account”

Employment Question:

  • “I need to pay for material to complete a job.I can not because the money is within the $13,662.46 that is on hold. The job is tomorrow and I need 600 feet of 4/0awg thhn copper conductor to complete the job. I can wait the five-10 days for the .....,”
  • “To get 1099K form for 2019”
  • “Payroll”

Staff Question:

  • “I want talk to customer service”
  • “Im having trouble with your service and it's making me mad”
  • “Need to find where the service fees are”

Return/ Replace Question:

  • “Change a code”
  • “Changing account number”
  • “Change account”

Website/ Application Question:

  • “App”
  • “Square website”
  • “Website”

Other Question:

  • “Employee cant get money early”
  • “Lone”
  • “New customer”

About

Top Square Services

Customer Care, Credit Card Payment Processing Service, Payment Processing Service

Top Square Products

Account, Deposit, Checking Account

Square Pros and Cons

Pros: Convenience, Impossible to talk to a person, Fast deposits, Are thieves, Supposed ease of use

Cons: Poor customer service, No customer service response, Lack of customer support, There is no way to communicate with them, Hard to get in touch on phone

Related Companies

Block Xyz, Cash App, Weebly, Tidal

Summary



  • Official company name: Square

  • Type of Business Entity: Public

  • Founders: Jack Dorsey, Jim McKelvey

  • Foundation date: February 2009

  • Specialty: Financial services

  • Area served: United States, Canada, Australia, Japan, United Kingdom

  • Main products: Square Reader, Square Stand

  • Main services: Square Register, Square Cash, Square Capital, Caviar, Customer Engagement, Square Payroll, Software Products, Hardware Products


Square reviews and complaints

Square is ranked 427 out of 2497 in Financial Services category

Area Served

UK, USA, Asia, Canada, Europe, Worldwide

Payment Methods

VISAPayPalMasterCard

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