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This is my complaint I sent to BBB - Better Busimess Bureau. I do not know how this company still in business. I started using Square like a moth ago, the first week I did 3 transactions for 3 new customers, they locked my account and put it under review and send me an...
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1.0
I didn't like
  • Scam
  • Do not use square
  • Thieves
#1074541
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I originally registered for the Cash App over a year ago. Created a cashtag name and used it a few times. Worked fine. Over time I needed space on my phone so I deleted the app. When I wanted to use it again I downloaded it and it made me create a new cashtag name. I...
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1.0
I didn't like
  • No live person
  • Withholding my money for no reason
  • Very frustrating
#1070644
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I sent money to my son in Seattle. Later I checked my bank balance and it had been charged twice, about a minute apart. I know mistakes happen so I contacted them and my son contacted them. They said they were having trouble with that and they would let their engineers...
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#1066913
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Square - Lack of customer service

Square
#1074073
Square deactivated my account with no warning. It was also in the middle of a dispute, so they took money out of my account for no reason at all. When we tried calling customer service for an explanation they said that they cannot speak to us.!!
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Square is bad for business

Square
#1073539
1.8
Details
Square shut down credit card authorization with 1 hr notice Worst company out there for small business, stay away
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website

Holding money in my square cash account

Square
#1069390
purchase 10.01 for gas. I had 110.01 in my acount . cash app took allof money out of my account. emailed them them and said merchant put a hold on money. and will take 7 -10 business days to release.
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Square,Inc Worst customers service

Square
#1067307
26/6/2017. Square, Inc held $899.00 til October 25 2017 for no reason. Is my bills and rent money and I'm stuck with nothing . It was a finial sale between me and customer and now they are long good with my Air mac notebook. Worth $1,990.00. Such sad thing .
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I paid through my Citibank CC a year and a half of medical treatments in one charge. I told Citibank to expect it but my health practitioner didn't read the fine print on his Square Account, that any large amount will be held. Immediately they deactivated his account...
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I didn't like
  • Square are thieves
  • There is no way to communicate with them
#1063472
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Withheld a $110.00 transaction two times from my bank two weeks ago. They only sent the money once . They acknowledge that it was their mistake but haven't fixed it and now I can't contact them. How many times do they do this and it goes unnoticed No phone contact. I...
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Anonymous
Anonymous

Square cash finally refunded my money. ($110.00) It took several weeks. I'm sure they get away with doing this many times

#1062270
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$130 was entered on dashpad, the card was swipped, the transaction signed for,a receipt was given. When I did not receive the funds I contacted my bank and I discovered that SQUARE's system had changed the CHARGE SALE to a CASH SALE. When I contacted SQUARE, they...
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#1061134
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This app is a joke. $100 is unaccounted for that they were supose to transfer to my son and I can't get a hold of them. Can't get there code they say you need to talk to costumer service. Emails that are awnsered are a joke, they email me asking me to give them a...
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1.0
#1058910
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Started selling products on my new website. After entering additional information about my company and submitting government docs I receive an email telling me my account has been deactivated for high risk activity. I had two transactions totaling $180 and I'm selling...
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#1058660
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I signed up to square and someone that owed me money sent it to me. it came into my account but the next day they deposited it to a bank account that I didn't give them. I tried to call them but their automated phone tells me i need to go to www.square.com/code to get...
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1.0
I didn't like
  • Absence of communication
#1055374
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My square account was deactivated all of the sudden and they don't have a customer service phone we can call because account is deactivated, they're stealing money because the deposits are not going through and they're holding all my funds and since no one can do...
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Anonymous
Anonymous

Why was your Square Account was deactivated not only one time but two time? Did you ever find out why?

1.0
I didn't like
  • Worse ever and they scam people
#1051212
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