Reviews and Complaints
1.6M CLAIMED LOSSES
1.4K TOTAL REVIEWS
250K PAGE VIEWS
7 ISSUES RESOLVED
I want my money now
They keep suspending my account like once a month making it so I don't have access to my money this has happened so many times I can't count I've been with them probably 10 years now I can't get through to nobody they're not answering my emails I just want to get my money out of the account and cancel square account all together.... They don't have a reason for suspending the account just want me to upload more documents it's a joke I'm tired of it trying to run a business don't
User's recommendation: Do not use square.
Wallkill, New York
Horrible customer service and with holding my money
DI just learned that Square hasn't been depositing money into my account since September 14, 2021. They owe me over $2,900.00 of my money. I have called over 11 times and the customer service is so horrible my account is worse. I have been bullied and talked to like I am a complete idiot. I have been in my industry for over 40 years and never had so many uneducated people try to blame me for their mistakes. Had been using square for over 5 years and no problems until September. Not only have they messed up my account, but they refuse to take responsibility and send my money back to me. They want 1.5% to send my money back, which they messed up my account. I use this account for paying bills for the business, which means I made it through COVID, but this will close me down if I can't get my money back by this Friday. I have been working while going through chemotherapy, and this stupid company is causing me stress beyond belief. I was called prejudice because I made a comment that I can't understand the English and how sad more USA CITIZENS aren't working. Furthermore, I have every nationality in my family including myself and my children, and I am offended to be called racist by a generation that has absolutely no idea. This is by far one of the worst customer service companies I have ever had the displeasure of being involved with. I want my money back and won't stop until I get what I worked for. I feel like I have been robbed by Square and I know I am not alone, by reading many reviews of the same nature. Manager gives me an appointment to fix the problem and never followed through. Shame on this company and other than Small Claims court what else can we do? They say they want to help because thats how they are training them to make sure we hear that, yet blame us for their mistakes. Sorry I am beyond mad at this horrible customer service and business. Anyone else who knows how to get our money back please let me know. I have spent 2 days and over 13 hours on the phone. Thank you for allowing us to vent User's recommendation: Do not use this company for your small business
- Supposed ease of use
- Not happy at all
- Withholding funds
- Absence of communication
Can not get into my funds on square
This company sucks! I was paid by my customer and could not access my funds. Can not even talk to customer support without a big hassle.
User's recommendation: Don't use this company.
I've been dispute this open case for almost two month on them charging me a new amount every time my order from bath and body work was adjusted and my money was never refunded not only do I keep getting the run around to thi a case but one I ask for the manager and was told that I can't stay on the line and wait for I ne to be available and right now ur representive hung up on me this is processing center I use u often and I can't trust you guys with money transaction the case incident num is 2043**** and I spoke with the representive yesterday was the only representive that actually truly help everyone else I talk to gas been giving me t g e run around cause of these transactions my account was negative 171 and i had a deposit of 500 come in and they took that also from being negative from them charging again instead of deducting the difference