Anonymous
map-marker Houston, Texas

Review in Financial Services category from Houston, Texas

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Square is a dishonest, fraudulent, ripoff scam. Every other month I get two different notices that my business has a payment dispute. I spent a couple hours trying to figure it out and even tried to contact Square; good luck, it's a post office box. What Square wants me to do is sign up with them and in order to do so you have to give this garbage front personal information. I did most of it only to discover the fraud. They just sent two more disputes for $2,355 and another for $1,901. Jesus, why hasn't someone sued this slimy business.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Woodbine, New Jersey

Card swipes default to cash payment

We have just started using Square in our store. Upon reviewing the first bank statement that showed Square charges being posted we were missing several charges. After reviewing our account on line we saw that the system read the transaction as cash. First, if I swipe a card the system should read and charge the card. It did not in some cases. Second, why would I enter cash transaction on Square? Anyway, Square is telling us that they don't have a way to retrieve the info if it was recorded as a cash transaction. I have to think that when the card was swiped the card info was captured. Any similar experiences?
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Loss:
$761
Reason of review:
system defaulted credit card transactions to cash transactions. Need to get this money

Preferred solution: Full refund

Anonymous
map-marker East Stroudsburg, Pennsylvania

CLASS ACTION

I ANYONE WOULD LIKE TO GET A LAWYER PLEASE CONTACT ME SAMSOMGETITDUN@***.COM THIS COMPANY NEEDS A CLASS ACTION IN ORDER TO STOP TAKING PEOPLES MONEY..MVVNCT TYERYAE TYYSHY DE6UE6U RSUY5Y CLASS ACTION CLASS ACTION CLASS ACTION LAWYER LAWYER LAWYER LAWYER LAWYER LAWYER LAWYER LAWYER LAWYER LAWYER I AM LOOSING MONEY BECAUSE OF THIS MY CLIENTS ARE TELLING OTHERS NOT TO DO BUSINESS WITH MY COMPANY BECAUSE OF SQUARE'S ACTIONS WHO IS IN CHARGE OF THIS RACHET COMPANY ARE THEY NOT PAYING ATTENTION I CANT LOOSE MONEY LIKE THIS THEY ARE RUINING MY COMPANY MY MONEY IS BEING HELD OVER TWO WEEKS NOW BUT THIS WILL DEFINITELY CATCHUP TO THEM I ONLY HOPE THAT SOMEONE ENDS UP IN JAIL
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Reason of review:
Problems with payment
1 comment
Guest

I agree!! I want to start a Facebook page to get some attention, This is crazy, I went to their Instagram and Twitter to get some help or attention and guess what?!?

I was blocked!! I emailed them over ten times and emailed all departments.

My next step is to flood the founders (Jack) Twitter page. He is also the Founder of Twitter!!

Anonymous

No way to get a refund

I paid for something which I never received using Square Up. The seller does not respond to any emails I send him.

There is no information on the website about how to get a refund or open a dispute. I cannot believe the lack of information provided to buyers. It seems I have to contact my credit card company which seems like a very bad way of doing business.

Paying for stuff using credit cards is risky so I won't be using this again. I will stick to only dealing with PayPal which have proper protection for buyers and have a proper way of filing and responding to disputes when they arise.

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Loss:
$10
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Las Vegas, Nevada

Square - SCAM SCAM SCAM

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i started working with SQUARE about a month ago as my merchant service. i started a small business and a a kickstarter to save time and money i began my operation usinq square. after 2 weeks they decided out of the blue that they need a bunch of documents to verify that my business is legit, the problem is, is that they with held 7,000 $ of mine without warning!!!! after providing them with all the requested documents i just recieved an email stating that they de-activated my account and that they will hold my money for 90 days!!!!!!! they never answer the phone there service reminds me of INDIA and they killed my business!!!!!!!!!! worst company i have dealt with in my life, what a mistake i made working with them....
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Loss:
$7000
Reason of review:
Poor customer service
1 comment
Guest

I signed up with Square a week ago. Every time I called them, I had to wait 30 minutes for someone to answer the phone. That is poor service, when I may be dealing with a client and may need to call Square for help.

Darinda Epc
map-marker Fresno, California

Square is a rip off

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Square decided to hold our funds to the tune of $7800 for going on 7 months now. They held funds from a few disputes which were resolved in our favor 6 months ago...

they should release these funds. When they offered to open our account again we declined to use they're service. So they kept our funds for what seems like indefinitely. The will not return any of our emails for about 2 months now.

When we go online to view our Square account and the funds are still there waiting to be released. Yet we cannot contact anyone at Square by phone. We have sent dozens of emails. We threatened to have a lawyer come after them.

They do nothing. Except hold onto our funds

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Cons:
  • Completely unresponsive
  • Lack of transparency
  • Lack of customer support
Reason of review:
Poor customer service
1 comment
Guest

They did the same to me and won't answer any of my emails

Ivor Vjr
map-marker Central Falls, Rhode Island

Square, Inc credit card processor is not square with you!

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If you happen to use services and pay a vendor that swipes your card with a Square , Inc. reader you will be in for a surprise of your life! First of all, they make it almost impossible to get a hold of. ONLY when you want to buy into their service will you be able to quickly call them and even then it is not you directly calling them. The process is to email them and then they will call you when they get around to it. Secondly, part of the swipe process involves square sending a receipt to your phone of record in your card info. A few times my card was swiped, a link was sent to my phone and each time the link leads you to no where and hence you get no receipt. They have a FB page and that was the only way I could attempt to get through to them. I messaged about a charge of over 3500. that the vendor I dealt with claimed he never was credited for yet my CC company sent proof that they did send the monies to square. Their customer service reps on FB are useless and will not give you any direct answers whether you are a paying customer for their services or not. When I was attempting to find out where my monies went to, they told me it is none of my business. When I asked to prove to me that the vendor actually physically removed my monies from their account, they told me I am not allowed to know that info. When I asked for an address or phone number to direct the US Marshall and my atty to, they told me in kind words to go f myself. One agent even sent a pic depicting thumb nose to me suggesting ha ha, we are untouchable. Any place that hides their info from the public, does not list a phone number and makes it hard for anyone to contact them has a reason! Greed and the more likelihood that they are involved in underhanded something or other. In my case, a car dealer swiped my card for over 3500. for a down payment on a car, that was months ago. The dealer never got monies, the CC company refused my dispute alleging and proving beyond a doubt that the funds were sent to square, inc. Now I have to pay a bill for something never got!!! And I wonder if Square and the dealer collaborated to defraud me. Many days and hours spent researching Square, INC have gleaned the majority of negative reviews and other horror stories similar to my own. Someone needs to get the Courts to investigate and shut this bloodsucking place down.
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Loss:
$3622
Cons:
  • Lack of transparency
  • Entire customer experience
  • No customer service response
Reason of review:
Poor customer service

Preferred solution: Full refund

Aisa Xvw
map-marker Kahului, Hawaii

Square Account Review from Kahului, Hawaii

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Worst experience ever. I got Squared. They were very nice at first. They said everything was good to go. After 2 days of running payments my money was held hostage. They said they had to "verify" my business. I uploaded every document they requested by Todd at Square. He said after they review it i would be up & running again by the next day. After calling, codes, calling, codes, someone finally calls me back. Totally bizarre....Now they said, wouldn't be until after the weekend that I would get access to MY money. Monday came around and i got a surprise email that my account was deactivated, my money $2,500 is in Square Prison. On top of that slap in the face I can't get a code to speak to anyone now because I'm dead to them now since my account is deactivated for reasons unknown to me. I feel like I'm on an episode of Punk'd. I HATE this company and want my money back!!!!!!
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Reason of review:
Problems with payment
1 comment
Lashannon Arp

Hi same scenario here. They allowed several charge backs for accessories I sell to the tune of $400-$900 a piece.

They just went into my bank account and withdrew the money. My question is can you just call your bank and file an unauthorized charge dispute? Just state you didn't authorize the charges and in a sense do the same thing to them. It's an unauthorized charge on your account since they give you no warning and no way of disputing and providing evidence that the customer in my case had the item.

I have tracking to confirm this. So my question should I tell the bank it's an unauthorized charge or tell them that the customer has their item I can provide tracking. Wondering which way would be the easiest and most effective I have $3490 in these on my account right now. People are scammers and so is the square!

I had them close one of my accounts for high risk activity?!?!? Wth is that. I've never so much as issued a refund to anyone. And all of my transactions have detailed descriptions of what was sold.

They almost put me out of business not to mention the overdraft fees on my account. I'm a small business.

What can we do?? I feel for everyone out there in my situation.

Anonymous
map-marker San Jose, California

Short Review on August&nbs-04:00;02,&nbs-04:00;2016

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This is the company has no base and once you sign customer agreement you have no option to cancel it and big frustration.
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Reason of review:
Poor customer service
Anonymous
map-marker Highland Park, Texas

Square Customer Care Review

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I've been in business for 28 years... I have never been treated with such unprofessional people!! Absolutely no customer service! The barely responded and when I did hear from someone via a snotty email it was with no real explanation! I just wanted a professional phone call from a real employee
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Reason of review:
Poor customer service
Jolina Glj
map-marker Mount Laurel, New Jersey

Square Account Review from Mount Laurel, New Jersey

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Save yourself from Square. I am a roofer and normally do not accept credit cards but this time to help a young couple that needed zero interest. I make my first charge no problem. On my second charge I receive notifications soliciting me to verify my account. I try to do so but the system is very u friendly and you'll have more luck getting to talk to the president as supposed Square costumer support. It's all done via emails. I finally get to submit all my documents including very private bank statements but whatever...I need my money. Two weeks pass by and still no money. Of course I can't call anyone without getting a verification code so I go through the huddle and get one only to find out that it does t work....oh well back to the email deal. I emailed the same Alex asking him for clarification only to get a reply with no phone numbers, no email signatures nothing professional but a link that says : "plz verify your account". Now I am fuming. I go back to their un-friendly system and provide all the documents again including my Tax number and suppliers invoices. I mean if someone wanted to steal my identity they could have pic niced on mine cause now all my information including bank statements are going to this site that doesn't even have costumer support. They are still keeping me hostage with my $5500. Is this normal? Run as far and as fast as you can and go with PayPal forget those guys.
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Reason of review:
Damaged or defective
Nithin Nod
map-marker Ventura, California

Are you a liar company ? I DON'T NEED USE YOUR PRODUCT please deposit money ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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I founded a company, worked hard every day for customer service, you give me a mailing fliers to promote your credit card service, I tried for a moment to allow customers to use your credit card service to me, although very hard every day, but get their due reward, I'm happy, but I landed my account, was found missing since January 2016 to the end of May 2016, all customers pay my pay, you did not give me a settlement, nor any notice, I then try to contact you, and could not get through, only to submit questions in your website, and you asked me to provide all the registration documents and personal information of our company, I have provided, you only five months does not give me settlement , will continue to hold my money in three months, if a customer spending, after eight months to give me, I can use credit cards? World has such garbage business? We wish to use their services to customers carefully, to prevent being cheated
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Cons:
  • Poor customer service
  • Very frustrating
  • Lack of responsiveness
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Rahway, New Jersey

Impossible to work with

I activated Square and processed my first transaction for $8400 plus the 3.5% fee because I did not have the actual card to swipe the transaction. I then received an email from Square asking for all types of verification, which I quickly supplied to them. I also included optional paperwork. I called to follow up and was then asked some additional questions. It led me to asking if they would like a copy of the itinerary that I had put together for my clients. I promptly emailed that to Square. I then received an email stating my account was immediately deactivated because they didn't think my business was legitimate. I supplied Tax ID number,website info, invoices,bank statements,etc... It was incredibly embarrassing to me and I lost 3 days processing time. I will never recommend Square. As a matter of fact, Square pushed me right to PayPal where my experience was fantastic!
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Reason of review:
Bad quality
Anonymous
map-marker Placentia, California

Don't sign up with Square

Don't sign up with square. Use paypal here or some other processing system. I charge 588$ in square for the first time i used it but my staff mistankenly registered the transactions as cash instead of credit for the credit card payments. Square did not register any of the credit cards and did not collect a single payment!! I called Saure and they did not seem to be bothered by the fact that my payments were not collected in their system. in fact the person was quick to say that its my call to use their system or not and he is least bit bothered by me leaving square. Wow !! What a great company!! I am switching back to Paypal here.
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Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Review in Financial Services category from Houston, Texas

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I've been using Square for the past year and a half. I was really pleased with the newest features that were added to make business run smoothly and help business owners be more productive. I use to use Customer Engagement Pro which was $15. This service allowed you to send emails, develop a customer loyalty program and store client information. Due to unforeseen changes within my business I had to scale back on costs, and this was one of the programs I eliminated. (I cancelled the earlier part of 2016) Now things are running smoothly and I wanted to begin with the Customer Engagement Pro service again. I went online and much to my surprise Square split up the features found in Customer Engagement Pro and are charging $15 per service. I was definitely taken aback by this. I felt it was a way to get more money for less product. They have begun to charge for everything!!! Square Appointments $30!(Which many other companies offer the service for half the cost) Email Marketing $15, Loyalty Program $15. I feel like Square is joining the masses and nickel and diming their customers to death. Stop with the extra charges. Enough is enough!
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Reason of review:
Problems with payment
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