Unclaimed
Square
Reviews and Complaints
1.6M
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
200K
PAGE VIEWS
7
ISSUES RESOLVED
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Square Reviews
Deactivated my account keot $2,000
I have been using Square for over 2 years now. All the sudden out of the blue, they want more info from me. Drivers license and receipts. So I willingly sent them in. I called them 30 mins later as instructed and they told me everything was "good to go" and my account was fine. I get an email about 15 mins later stating that they are holding all funds for 90 days! I might end up going out of business now because of them! If you try and call them GOODLUCK! Unless you have "permission" from them in the form of a code, you will not beable to talk to anyone!! Now i'm left high and dry with done deals and no funding!!
1 comment
ID
Product
Square Account
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review about Other Product
Please inform me what the *** high risk means?! I've always received my payments which leads me to believe that no customer has ever called their cc company to complain, so how am I high risk???
ID
Location
Manhattan, New York
Square Account Review
I'm currently dealing with a large amount of money taken from our account by Square! Please contact me at kpack@***.com They have ruined my business, my reputation, my life. Trying to get a class action against them and have 13 people so far.
ID
Location
Doylestown, Pennsylvania
Product
Square Account
Waiting for funds for 100+ days
we should all get together and file a class action for retrieval of funds to add, file police reports for fraud and theft with your local police departments go to your bank and report it. The media would sure be interested in reporting. We need to make everyone aware of what they are doing or there will be more victims. time to get our hard earned funds back we should all get together and file a class action for retrieval of funds to add, file police reports for fraud and theft with your local police departments go to your bank and report it. The media would sure be interested in reporting. We need to make everyone aware of what they are doing or there will be more victims. time to get our hard earned funds back we should all get together and file a class action for retrieval of funds to add, file police reports for fraud and theft with your local police departments go to your bank and report it. The media would sure be interested in reporting. We need to make everyone aware of what they are doing or there will be more victims. time to get our hard earned funds back we should all get together and file a class action for retrieval of funds to add, file police reports for fraud and theft with your local police departments go to your bank and report it. The media would sure be interested in reporting. We need to make everyone aware of what they are doing or there will be more victims. time to get our hard earned funds back we should all get together and file a class action for retrieval of funds to add, file police reports for fraud and theft with your local police departments go to your bank and report it. The media would sure be interested in reporting. We need to make everyone aware of what they are doing or there will be more victims. time to get our hard earned funds back we should all get together and file a class action for retrieval of funds to add, file police reports for fraud and theft with your local police departments go to your bank and report it. The media would sure be interested in reporting. We need to make everyone aware of what they are doing or there will be more victims. time to get our hard earned funds back
2 comments
ID
Location
Newmarket, Ontario
Loss
$10000
New Reviewer
A client of mine decided to allege that two duplicate transactions occurred on two separate transactions; which amounted to nearly $1,700 with my business. Square withdrew the funds out of my operating account. This put me nearly -$1,000 in the red, it nearly put me...
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3 comments
PissedConsumer1347152
#1347152
Unfortunately, your problem really isn't Square, at least in this instance: the problem is the system. The same thing happens daily to merchants who take credit cards in person, over the phone, or over the internet.
It even happens with PayPal. They call it "friendly fraud" but it's hard to find anything "friendly" about it.
The chargeback system was created decades ago as a fail-safe, a way to get people to feel more comfortable with using credit cards. Merchant technology has advanced by leaps and bounds, but the chargeback system has not kept pace--and that makes it very susceptible to abuse.
Should communicating with the bank take 90 days? In the era of instant messaging, no, it should not.
But 90 days IS the average time. In their defense, it's not quite as simple as "talking to the bank": there are normally at least 2 banks involved, plus processors, plus other parties. Still, it should be able to be resolved in a week, but that is extremely rare.
Automatically taking the customer's word for the situation, without checking with the merchant? That's normal, too.
Banks know that most merchants can't afford to NOT take credit cards, so they're not that worried about losing YOU as a customer. Instead, they take the path of least resistance, which is to just assume the consumer is right and go ahead and lock up your funds (and in most cases, hit YOU with numerous fines).
No one explains this stuff to you going in; I had to learn the hard way. There are companies out there that say they can prevent chargebacks, but most of them are only negotiating with the banks to give you a heads-up if a chargeback is filed. Kinda like "Hey this is going to happen and there's nothing you can do about it but if you go ahead and give the consumer a refund (whether warranted or not), at least you won't get a chargeback fee ..."
As Daffy Duck once said, "Thanks for the sour persimmons, sister ..." I am not saying Square is a great (or a bad) company, just saying that what you experienced isn't that unusual.
It ain't RIGHT, it just IS.
There ARE people and companies who are fighting for CHANGE in the system (one company in particular seems to be making headway, but I'm not here to promote anyone...) . That's not much immediate help to you, I know, but still good to know that SOMEone is trying.
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ID
Location
Anchorage, Alaska
Product
Square Account
Loss
$1677
Hold my funds, and now cannot contact anyone
I had been using Square for almost two months. Without any warning I received the following email: Hello ###, Based on a recent review of your account, we have determined that: - High risk activity was detected. As a result, Square is deactivating your account. Starting on the date of this e-mail, you will not be able to process transactions using Square. Visit the Square website for more information on the Square Seller Agreement: https://squareup.com/legal/ua Thank you for your cooperation. Sincerely, They did send this email without informing me about any suspicious activity, and on top of that they are holding CAD 500 on my account. I have been trying to contact them and it has not been possible. Personal advice, DO NOT USE THIS COMPANY EVER!!
4 comments
ID
Location
Toronto, Ontario
Product
Square Account
Loss
$500
New Reviewer
Cancelled accout without warning and kept money
Got notice from Squareup.com I needed to update my account. So after scanning bank statements, FEIN data and how long my *** was, I get notice they closed my account. I guess my *** was too short (I am Irish so....) After reading their response on one of 700+ complaints on BBB, here is a reply THAT EVERONE SHOULD BE WARNED NOT TO USE THEM EVER According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. - See more at: http://www.bbb.org/greater-san-francisco/business-reviews/credit-card-merchant-services/square-in-san-francisco-ca-370609/complaints#sthash.jveulC7H.dpuf
1 comment
ID
Location
Greenville, South Carolina
Product
Square Account
Loss
$1760
New Reviewer
SQAURE is the worst credit card processing company EVER!
They accepted my account and even processed charges by my customers for several months, then, without warning or ANY explanation, terminated my account with over $3000.00 in pending payments. DO NOT USE THIS COMPANY, they will rip you off and are a SCAM! I attempted to contact them via email ( as this is the only method they offer to contact them) in and effort to resolve the issue and continue business. They promptly responded with a inconsiderate email stating that " their decision was final". To not even explain what the problem was or communicate with a customer who was generating quite an amount of revenue for them you would think that someone of management level would at least speak to the customer to understand the situation
1 comment
ID
Location
Weatherford, Texas
Loss
$3000
New Reviewer
CUSTOMER PURCHASED 350.OO ITEMS RECEIVES MONEY BACK AND MERCHANDISE
SQUARE ONE WITHOUT WARNING DEBIT FROM MY ACCOUNT A FULL REFUND TO A CUSTOMER WHO SCAMMED ME WITH THEIR HELP. I SENT IN ALL THE COMPANY REFUND AND NO REFUND POLICY, JUST TO GET A RESPONSE BY EMAIL ONLY FROM SQUARE ONE THAT THEY HAVE 90 DAYS TO RESPOND TO MY RESPONSE. IN THE MEANTIME MY BANK ACCOUNT HAS BEEN COMPROMISED AND I HAD TO SETTLE THIS AND CLOSE MY ACCOUNT. THE CUSTOMERS INFORMATION SQUARE HAS HIDDEN AND I CAN ONLY SEE HER SIGNATURE, NO NAME, NO PHONE NUMBER, NO ADDRESS. SEEMS THEY ARE PROTECTING HER AND NOT ME I CAN ONLY SIT AND WAIT IT'S BEEN SO FAR FOUR MONTHS WAITING.
ID
Product
Square Account
Loss
$400
New Reviewer
DISHONEST COMPANY
JUST AS EVERYONE ELSE THEY DEACTIVATED MY ACCOUNT AFTER THE SECOND TRANSACTION AFTER I COMPLIED AND GAVE THEM ALL THE VERIFICATION THEY NEEDED. NO REASON GIVEN I AM JUST GLAD THAT I DID NOT GIVE THEM ALL MY BUSINESS AT ONE TIME. THEY ADVERTISE THAT PAYMENTS ARE DEPOSITED INTO THE ACCOUNT IN ONE TO TWO DAYS BUT THEY APPROVE THE CREDIT CARD THE CONSUMER WILLL END UP GIVING THE CUSTOMER THE GOODS AND THEY SAID THEY WILL HOLD THE MONEY AND WILL NOT DEPOSIT IT INTO MY ACCOUNT FOR 90 DAYS. THIS IS A HARDSHIP FOR A SMALL BUSINESS. YOU HAVE TO HOPE WHEN YOU REFUND THE MONEY BACK TO YOUR CUSTOMER SO AS TO AVOID HAVING TO WAIT 90 DAYS BEFORE GETTING THE FUNDS THAT THEY WILL IN FACT PAY YOU IN ANOTHER FORM AFTER ALL THEY DO NOT HAVE TO BECAUSE THEY HAVE THE GOODS, BAD SITUATION (SMH)
1 comment
ID
Location
Upper Marlboro, Maryland
Product
Square Credit Card Reader
Loss
$1000
New Reviewer
Terrible Customer Service
DO NOT USE THIS MERCHANT SERVICES CO IF YOU OWN A SMALL BUSINESS!!! I own a salon and used Square for my CC transactions. A client disputed her charge for a service and products after she did not recognize the LLC name on her statement. Square immediately withdrew the funds and then contacted me for my response. After I contacted my client and made her aware of the situation, the dispute was reversed. I was told by Square that after the reversal, it would take 8-15 business to re receive my funds. Well, its been almost 30 business days and have not received a dime. Their customer service is TERRIBLE-no number to speak to a live person. I checked, and they have had almost 600 Better Business Bureau complaints in the last year. I just filed one as well.
1 comment
ID
Location
Atlanta, Georgia
Squareup.com and Square is a scam
We filed a complaint in the BBB about deceptive business practices in regards to their terms of service and not depositing money on the timeframe listed on their website. This company scams merchants and the IC3 needs to investigate them too. Here is my complaint to the BBB. The BBB is a scam too since a company that has this many complaints and is still listed as an "A"?? WTF /////////////////// Thank you for using the Better Business Bureau's Online Complaint System.Your complaint has been assigned case # 57257xxxx. Correspondence regarding this complaint will be emailed to : xxxxx@***.comPlease print a copy of this for your records. Filed on : May 20 2013 Filed by : xxxxxxx Filed against : Square Complaint Description:Deposit time listed online for manually processed cards states: Manual entry 36 hours (first $2,002)but they do not release our money in that timeframe. This is deceptive business practices and they do not list a phone number to speak to someone which forces us to believe these are even more deceptive practices. Your Desired Resolution:I want my deposited amount immediately and for them to stand by their terms of deposit and the timeframe listed. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
ID
Location
Spartanburg, South Carolina
Loss
$277
Do not Do Not use this company this company is full of ***
Used credit processor which led to them holding my money of the amount of 7000 dollars,my account was frozen when I tried calling the person on the phone spoke rudly and said the moneys will held for up to 7 to 10 days. Other reviews stated their money was held up to 30 days. I own my own business and after the second use this company asked for my business license and three bank statements there was no way after the fact my money would be held because of that after using it for the second time why not the first time I asked the phone rep for this company. she had not answer. It now out of my there hand and My costume has to wait for his product my disable customer repeat disabled customer for mow over a month and half.when canceling the company then tried to return the money by taking the funds from my personal banking account. Full of *** Hold up my business....
1 comment
ID
Location
Los Angeles, California
Product
Square Account
Loss
$7000
Buyer Beware!
BUYER BEWARE! DO NOT USE THIS COMPANY.This Company is some kind of a SCAM.They are holding over 50K of our Companies funds and some payments have been held for over two months. Can not speak to a human, only e-mail & no response. All of my customers say their credit card was charged long ago and some have even paid their bills yet Square refuses to deposit funds in our account. They have my customers payment to me and they will not release it. They have no reason to hold funds and are interfering with our business. Follow up............It has been over a year and Square still will not release all of our funds. Square Review & Complaintswww.cardpaymentoptions.com/credit-card.. complaints with the BBB in the last 12 months.Square Sqareup Square, Jack dorsey, james mcKelvey, squareup, square up,keith rabois BEWARE! THIS COMPANY IS A SCAM ~ YOU WILL NOT GET YOUR MONEY! THEY HAVE STOLEN 50K FROM OUR COMAPANY AND HAVE NO PHONE!!! DO NOT RETURN CALLS OR EMAILS San Francisco, California
1 comment
ID
Location
Naples, Florida
Service
Square Payment Processing Service
Loss
$50000
New Reviewer
Square Up /Square Card Reader/Merchant Processing SCAM
After purchasing the Square Card Reader and signing up with SquareUp to be able to process customer credit cards at point of sale with the attraction of low fees and immediate approvals on credit cards, we noticed that SquareUp was processing and funding SOME of the transactions. They then ask for you to "verify" your account, which we did AGAIN, and they are STILL in possession of THOUSANDS of our dollars . They have ignored all attempts to contact them. They have ignored all attempts to get our funds released! Beware. There is NO telephone number to get a LIVE person. Only a recording with no option to leave a message, the email address is useless, they keep sending the same reply "we'll get back to you in 1 to 2 days" If you too are a victim: Complain to the National BBB, State Attorney's Office in California, The State Attorney General in your State, Federal Agencies governing interstate commerce fraud, banking fraud and notify directly the credit card companies Mastercard, Visa, American Express, Discover.Contact an attorney !
ID
Location
Orlando, Florida
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Square
Please call me asap at 740-601-**** anytime day or night. They have put me out business and all my clients filed charges against me.
They believe I stole their money.
Can't blame them really, I should have been upfront with them from the get go but I kept believing Square was going to return the money.