New Reviewer

20k

we used Square to sell event tickets, After first week they said we were not in compliance with their agreement and fired us as clients. we sold 20k worth and they are holding our money. They said they would hold the money for 90 days, on the 89th day they said they were gonna hold for another 30 days in case any charge backs happened. Charge backs couldn't happen because they had closed our account. Can't get a response back even from our attorney. i need help. Our attorney said she isn't licensed in Cali, so we need to find one down their that does Corporate. Any help please
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2 comments
#1070701

We contacted the Better Business Bureau and Attorney General in Cali it got resolved in a matter of days. Not sure which helped

#1058673

Go on Twitter and complain. And complain a lot !!!

@square plus the owner of twitter owns square!!!

Tag everyone Have all your people tag him and everyone associated with him. It took this for them to call me and eventually return my money within 3 days.

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ID
#725679 Review #725679 is a subjective opinion of poster.
Location
Marysville, Washington
Cons
  • No customer service response
  • Fraudulent business practices
  • Lack of responsiveness
Reason of review
Problems with payment
Loss
$20000
New Reviewer

Square, Inc - Merchant Services is using fraudulent business practices and holding $14K of our money

Square, Inc has taken $14,624.23 of our money from two separate sales and has frozen our account and asked for our account to be verified which we did. They still refuse to send our funds to our bank account. We have left a better business bureau complaint and are awaiting an answer. The business practices used by Square are extremely suspect and I can't believe they are able to operate the way that they do. This is causing irreparable harm to our business and we aren't going to be able to recover from this if the money isn't transferred to our account immediately. Square does not have a live person for customer support at all. If anyone from Square is reading this, we need someone to contact us immediately to resolve this.
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3 comments
#1058675

Go on Twitter and complain. And complain a lot !!!

@square plus the owner of twitter owns square!!!

Tag everyone Have all your people tag him and everyone associated with him. It took this for them to call me and eventually return my money within 3 days.

#1127583
@PissedConsumer1058675

square is the worst ever they have 44k of my money since june of last year i filed with the bbb and that does nothing they still have an a+ all they are doing is responding to the complaints not following through they should allow you to re file your complaint since they did not do what they say

#1187908
@PissedConsumer1127583

They still dont pay me any money its been over a year. All these complaints i read but no one comments on if they ever got thier money. The bbb changed thier website i cant respond to them after the close my case they are just as dirty as square there is nothing you can do about your money maybe i will visit the ceo or maybe mess with his money

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ID
#722347 Review #722347 is a subjective opinion of poster.
Location
Boca Raton, Florida
Cons
  • Lack of responsiveness
  • No customer service response
  • Fraudulent business practices
Reason of review
Poor customer service
Loss
$14625
Preferred solution
Full refund

Not For Freelancers

Not for small business/sole proprietors indeed. When your first big transaction gets flagged (merely low 4 figure), you'll see this. They won't accept an SSN, they want a LEGAL business name, and to provide documentation that most simply won't have if they are small. When you don't have it, you are axed. If you are lucky, pending money will be refunded. If you aren't, heaven help you. Quick and easy? I don't think so! That's fine if they don't want to serve small fish but NO WHERE in their terms does it say you can't use the service if you are a sole proprietor. None of what's outlined above is mentioned, or that you need to specifically document your transactions outside of their system (simply speaking to a client isn't enough!) because their own invoices do not count. There is also the unclear warning that a refund may be taken from your linked bank account if the funds aren't available. Should the pending money not be refunded, then you're out 2x as much? I really hope that's not the case, that would be crippling! Total nightmare.
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ID
#717791 Review #717791 is a subjective opinion of poster.
Location
Dillsburg, Pennsylvania
New Reviewer

Extremely Fishy!

Had pretty much the same experience with them as many "P.O.d" customers / clients on this page. After taking a $4500 payment from one of my clients, they demanded a verification process, including the most recent 3 bank statements, which is already way too much private information to provide to any company. After said review, they claimed patterns of "high risk behavior" (without specifying what exactly that might entail), terminated the account - never mind the $4500 of legitimate funds in there, on hold for 90 days - and are essentially unavailable for comment. Very fishy business practices, and absolute NO way to get in touch with them. When trying to call them, the system puts you in a "catch 22' loop, (in which you are supposed to provide a "customer code", which you can't get unless they want something from you), from which is there is no escape. I personally would consider THEM as "high risk", and holding your hard earned money for 90 days is something NO real bank in the US is ever allowed to do! There are far better services out there, such as PayPal credit card services, so no need to put yourself at the mercy of these clowns ... Run, don't walk away from the "square" !
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6 comments
#1721165

CashApp stole me and my Fiance's money. Over 3,000 Dollars.

Have not recieved a response or reply after we answered the questions for them to investigate. Do not trust this company.

#1712078

Im in on this lawsuit. 7,800 dollars, sent documents in the sum of 50 attachments and it didnt make a difference. These people are crooks and need to be shutdown for singlehandedly killing the hopes and dreams of the small business owner

#1712096
@PissedConsumer1712078

Can you help me? I took my first payment of $2,000 6/20/19 bank account got verified 6/26/19 now its 7/5/19 and still no deposit...the deposit just says pending everyday but I’m the app it says suspended. But when I login to verify it says “you’re all good”

#1711568

It Has been well over 180 days since they deactivated my account and I still have no sign of my money, i send multiple emails

#1712097
@Jeryn Zzu

Can you help me? I took my first payment of $2,000 6/20/19 bank account got verified 6/26/19 now its 7/5/19 and still no deposit...the deposit just says pending everyday but I’m the app it says suspended. But when I login to verify it says “you’re all good”

#1048486

just had the exact same thing done to me....holding 2000 dollars......no help no response....but i promise they will hear from me whether they like it or not

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ID
#715736 Review #715736 is a subjective opinion of poster.
Location
Hollywood, Florida
Cons
  • Lack of responsiveness
Reason of review
Acct Termination & NO recourse, response, or explanation!
Loss
$4600
Preferred solution
Let the company propose a solution
I have been with SquareUp for well over a year and had great service until now. The new square readers (chip readers) now being sold are limited to older phones and not new phones. While they are programmed for LG G3 Android OS 4.4.1 they are not programmed for Android...
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ID
#713440 Review #713440 is a subjective opinion of poster.
New Reviewer

Withholding $2200 in funds from sales that I have run through the "SQUARE REGISTER"

Square has been holding funds in the amount of $2200. They have no phone number you can use without a customer code. If you apply for the customer code, they send you back to the email process. They keep telling to to fill out some questionnaire, but I have not been able to find it and the is no one to ask. I have completed a form that they askedfor, with all my bank and business information, supplied photos of our business location, bank contact people, I do not know what else to send them. The have a very poor customer service program which makes me want to use a different third party processor like "SPARK PAY"
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1 comment
#2026305

Same thing happened to me.

ID
#705808 Review #705808 is a subjective opinion of poster.
Location
Saint Charles, Michigan
Pros
  • Convenience
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund

Square - Account Review from Atlanta, Georgia

Scam scam scam!!! Biggest crooks ever! Holding 15k of my money for 90 days, dropped my account and took there fees first! Can't talk to anyone they will not give me any info don't know what to do.
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4 comments
#1622411

Did you ever get your money back after 90 days? If so how?

I ask because they are doing the same thing to me. So, I took screen shots of all my account info and then deactivated my account. They won't respond and if they do I get no real answers to the numerous emails I have sent them. I've read other complaints and keep seeing something about them holding funds up to 90 days.

Is this true? Where on their website does it mention how long they can hold my money?

Please let me know. Thanks!

#1048487

i am considering a class action suit!!!!

#1047668

I am having the same experience. They are making money off the interest of our money in their account.

COme up with we have to drop the account but we will hold your money for 90 days!

90 days to draw interest on our money. They have to be stopped!

#1047593

My experience exactly!

Very fishy business practices, and absolute NO way to get in touch with them.

When trying to call them, the system puts you in a "catch 22' loop, (in which you are supposed to provide a "customer code", which you can't get unless they want something from you), from which is there is no escape.

There are far better services out there, such as PayPal credit card services, so no need to put yourself at the mercy of these clowns ...

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ID
#698078 Review #698078 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Square Account
Reason of review
Problems with payment

Square Account Review

No way to get in touch with customer service I've had problems with my account it's all of a sudden my account is no longer active
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ID
#680402 Review #680402 is a subjective opinion of poster.
Location
Bellevue, Washington
Product
Square Account
Reason of review
Poor customer service

Square - Account Review from Greensboro, North Carolina

I set up a business account with square sent in all documentation that I was a real business was approved ran 2 cards total $13,500 that night got a email they was deactivation my account due to High Risk as the other business owners I have seen file complaint customer service is horrible finally talked to some guy named Matt share his number 415814**** Said they was gonna hold funds 90 days I issued refunds to my customer I believe a class action suit for millions would help put them out of business they are breaking unfair trade practices and I believe Fraud any body willing to file a class action suit with me call let's put these scammers out of business 704224**** Darren
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5 comments
#1043418

Did the very same thing to me this past week. I have $2600.00 that they are telling me they may hold for up to 90 days.

No way of speaking to anyone at square either. They sent me an email at the very end of the day informing me that my account was deactivated due to suspicious activity. Really?? I had my account open for more than 2 years.

Further the funds in questions were paid at 5:28 AM. They awaited all day on a Friday to inform me at 7 in the evening that my account was closed. Unbelievable!!!

I am with you if you decide to file. Scammers.

#1032714

What can we do about this??!!!

#1032703

Wow the same thing just happened to us.

#1015715

They did this to my boyfriend last night. He had orders to process and now had to cancel and refund all of his customers.

#1019621
@PissedConsumer1015715

My name is Xavier Krone a principal at Direct Payment Technologies, a merchant services company. We recently came across your review.

We wanted to reach out directly to you to see if we can be of any assistance with your merchant services.

What makes us different?:

We Have The Lowest Rates In The Industry.

No Cancellation Fees-Month to Month Contracts

No Start Up Cost or Hidden Costs

Free Terminals and Equipment We will also pay up to $295 to get you out of your current contract! If you are interested in changing your merchant services we would be happy to treat you and your business with the respect you deserve and create a proposal for you.

Please feel free to contact me directly at xavier@***.com. Thank you, Xavier

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ID
#677202 Review #677202 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Product
Square Account
Reason of review
Problems with payment

Square Register Review

SQUARE is holding my deposits for no reason. Can't reach without a customer code. Can't get customer code.
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ID
#676579 Review #676579 is a subjective opinion of poster.
Location
Abilene, Texas
Reason of review
Order processing issue
The Square card reader has suspended my account, no reason. and holding $14,400 of my money, PLEASE HELP I Signed up with square, all was off to a good start, they verified my account. etc. I asked them if there was limits, they said yes $25k limit per transaction. my...
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2 comments
#1032709

same thing happened to me

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ID
#673003 Review #673003 is a subjective opinion of poster.
Location
Albertville, Alabama
Cons
  • I hated it they are crooks
Reason of review
Poor customer service
Loss
$14400
Preferred solution
Full refund

Review in Credit Cards category from Murfreesboro, Tennessee

I provided in detail what my charges would be. Thry approved it. 2nd charge they email that account is deemed high risk and is permenantly deactivated AND $1013.50 will be held until 90 days. Another words, for all of us they are screwing they are collecting interest. Money laundering or what? They made sure to take their cut first. Complain to BBB and Attorney general. I am! Their terms no one reads first says "Square has the right to deactivate and hold funds FOR NO REASON AT ALL". Scam scam scam.
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ID
#672809 Review #672809 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Product
Square Account
Reason of review
Problems with payment

Other Product Review

Hold money ... No verification iIt is a business ... pyramide retain money for months
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ID
#672329 Review #672329 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Problems with payment

Square Account Review

Deactivated my account despite me proving myself a real business with bank statements and State resellers Id. Won't let me call. Withheld funds I had to refund my consumer. DONT USE SQUARE. Horrible customer service, only received general emails stating that they cannot change their decisions and my business raised red flags.
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ID
#667708 Review #667708 is a subjective opinion of poster.
Location
Gorham, Maine
Product
Square Account
Reason of review
Poor customer service
Square - Review in Credit Cards category from Rochester, New York
Square forced me into closing my business, held thousands and never returned the money to my customers or my business. Eventually I was charged with theft, lost my career of 22 years and business. Completely out of control and Jack Dorsey needs held responsible.
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2 comments
#1021905

If you want options on payment processing i can put my best foot forward and see if our proposal is worth your wild. We are month to month, and a direct processor.

Giving me full rate on rates, fees, and pricing. Lets see what i can do :)

Hgrisham@***.com

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ID
#655670 Review #655670 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Bad quality