Anonymous

Held money

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Accepted a stack of prepaid visa gift cards square then froze my account for fraudulent activity and i cant refund it either.
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Reason of review:
Bad quality
Breigh Nba

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Verified Reviewer

Payment kept from me because they canceled the transaction.

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This evening My Cousin tried sending me 50.00 it said payment from So & So failed. On her end it said this transaction was canceled for your protection, She attempted again, with the same result. Yet they deducted the funds from her bank account for both failed transactions. I've sent multiple tickets to customer service as did she asking for an explaination and we have gotten no reply at all. They are keeping her money until Monday they say, But it seems to me she will not be getting anything returned. I will absolutely join a class action suit against them if they try to close my account, Do not recify this immediately and if they continue to ignore us. There is no way to contact anyone, but through customer service emails that seem to be picked & chosen who to respond to. As I personally know for a fact that if it is about basic account setting or questions regarding how to add debit cards or other funding sources to your account they answer within an hour, minutes even. So I am definitely disappointed, worried & disturbed by this pattern of behavior by this Company. The lack of options available to seek out a remedy for account issues!!
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Loss:
$100
Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

Oscar T Ntq

Worst customer service

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Close my account with no reason and after it’s closed it’s impossible to talk to a person on the phone
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Account deactivated with 120.000$ of my funds in there

They killed my business. Im going to court. Cant even reach them anywhere. Stay away from these thiefs..
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Reason of review:
Bad quality
Ruther Qso

Terrible. Account Deactivated after two years.

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We are a web design company who deals with our clients face to face. We've never had a chargeback and are an extremely low-risk merchant. Square deactivated our account without warning after two years of successfully serving our clients. There is NO support. I mean none. We had pretty good volume with Square and it doesn't matter. You will not be able to talk to a person at Square or receive any level of support from them what so ever. If you enter a support request they take about 5-7 days to respond and you'll just get boilerplate back with no help. Once your account is deactivated you can't call them either. They require a code to talk to someone, which you can't get because your account is no longer active. They have designed their support in such a way so that they don't have to provide any support. It's a total disaster--by design. If you are a small business owner or startup just run, run far away from Square. Take the time to go with a reputable company to get set up with merchant services.
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Loss:
$5750
Reason of review:
Poor customer service

Preferred solution: Full refund

Yvonnie Lzl

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Verified Reviewer

Holds your funds, no support

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My BTC balance was held for over a week, then 3 times my transfer was deleted. I should have known not to trust a company without a phone number in 2018. No explanation as to why, just deleted from history. Twitter support can't offer help beyond telling you to email support. There is no support available, no phone, and email takes days to hear back from. They have a completely unsecure login method to login to view your BTC. I cannot say it loud enough, do not use this app. There are other apps similar that actually value their customers and do not leave them in the dark. All I want is my money back. Please help.
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Loss:
$1200
Cons:
  • Lack of security
  • Square are thieves
  • Broke their payment terms agreement
Reason of review:
Poor customer service

Preferred solution: Full refund

Jan P Gzt

Do not trust square with your money

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My funds ended up with another bank, and they refused to provide me a with a Letter of Indemnity. They told me that I needed to handle the situation myself. Things you will not be happy with. You need to have a "customer code" to actually be able to speak through with a living person. When they say it will take 1 day to get you a document, add a couple more days to that. I'm a small business owner and all the money I made for my business through Square is gone. They will not assist me anymore. Go with another company. They are souless. They will happily process your money for you and make a fee, but when you actually need help they DO NOT care.
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Loss:
$800
Reason of review:
Square does not care

Preferred solution: Full refund

Guiseppe Ntb

UNRELIABLE AND SNEAKY COMPANY :/

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I am a woman who had an account with Square after starting company and just because starting out I had one customer they accused my customer of giving me cash advances instead of paying for goods? The customer and I only have a business relationship and do not share anything financially.

Very deceitful company that makes false accusations. I hope they go out of business!!!!! They did it without notice supposedly on Christmas day. They did not ask me anything before just permanently deactivating my account.

Buyer beware of this place for this reason and all the other complaints I have seen. My fault for not reading the reviews.

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Loss:
$5000
Pros:
  • When it worked
Cons:
  • Bad choice for small business
  • Poor customer service no real person answers the phone
  • Shuts down a business with out warning or inquiry
Reason of review:
Poor customer service
1 comment
Meili Kcl

In wish I would have read this beforehand. I just was taken for over $700 and I can not get anyone on the phone.

they wont give me a code due to them suspending my account. I have sick family members and needs my money!!!

Adelyn Hbo

Charged three times with cash card

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I was charged three times with cash card and 4 days later I have still not received any news or refund by cashapp. I tried to contact by phone several days, but number just leads you to voicemail and by email with no luck. I am done with cash app and the card.
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Reason of review:
Problems with payment
Anonymous
map-marker San Francisco, California

Cheated

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I take one credit card payment a month from a car customer. They kept the money and told me that I had violated something in their rules. They were not specific. They canceled my account and told me they would remit the final payment, minus their fee. I never got it. I have read other reviews and I think the attorney generals of California should shut them down. You call the complaint line and it tells you to leave a message and they will return your call. They haven't. Companies like this need to be examined by the legal authorities and shut down. I will continue to find any and all means to collect the money that is due me
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Loss:
$386
Cons:
  • Stole my money with no explanation
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

NEVER USE SQUARE EVER!!!

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I am a hairdresser. I work for myself I go to each clients house and do there hair. I signed up for square so my clients didn't have to just pay me with cash anymore I wanted to give them options. Not sure if you know but hair extensions are VERY expensive !!! I bought them for my mother in law and she paid me back via invoice I sent her. This happened on Friday they wouldn't let me have access to the funds. They told me on Friday that it would be taken care if well it wasn't! It wasn't on Saturday either! Not until 30 phone calls and emails today on SUNDAY did I get an answer via email saying they weren't going to give me my money because the person has the same last name NO *** ITS MY MOTHER IN LAW these people are low down dirty disgusting people I live off of what I make doing hair so to hold a large amount of money I just do not understand! STAY AWAY I switched over to VENMO today and guess what it worked RIGHT AWAY!
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Reason of review:
Problems with payment
Anonymous

BE VERY CAREFULL WITH SQUARE !!

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VERY POOR CUSTOMER SERVICE...! They kept my deposits for 2 weeks now. Although they checked my bank account and it was validated and the deposits were du on the 24th... I even called them on the 23rd to make sure my deposits were on schedule: customer service told me everything was ok and guaranteed me the funds would be in my account the next day. PURE LIES. That same day, later on , they sent me e-mail asking for more documents. They should have asked for those documents in the beginning of the process. They MANIPULATE AND LIE to small business owners. They will use any trick in the book to hold your money ! THEY ARE NOT TRUSTWORTHY: BEWARE ! USE OTHER PLATFORMS.
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Reason of review:
Order processing issue
Serafin Trs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account deactivated

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I signed up for a POS account. On December 10, 2017, I "swiped" one credit card for amount of $20.

Rest of my sales were cash. Got a notice the next day that my account was being deactivated, no reason given, my funds will be held for 120 days in case of 'chargebacks', and I have had no luck pleading my case or speaking with anyone. Emails are fruitless. Keep getting same boilerplate paragraphs back that this decision is permanent and no explanation as to why.

I have violated none of their rules, am not a criminal, no fraud convictions, no bankruptcy, just started a tiny business and now they have ruined it for me. Other vendors that have had no problems with Square look upon me as if I "had to have done something" to cause this to happen to me. I will not let this go. I am interested in a class action lawsuit if some of us can bond together with our stories and start some legal action here.

I am also stuck with the cost of their equipment I bought which is now totally useless. What a scam!

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Pros:
  • Are thieves
Cons:
  • Do not use square
  • Repeated requests for redundant info
  • Withholding my money for no reason
Reason of review:
account deactivated after first swipe!

Preferred solution: reactivate account. I want to TALK to a support person at SQUARE and find out what is going on and why this happened to me after first use of device

1 comment
Areli Diz

sorry to hear this happened to you, I think its best to invoice your customers from now on or make sure it doesn't break the ToS. I am currently processing orders with square, 3 total orders within a week as a new business however no hold yet.

I will see though, I am preparing for the worse and making a alternate e-commerce site in case they screw me for no reason as have shipped all my items to the designated buyer.

Vana Xrk

I hate this company

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They are holding thousands of my dollars and will not deposit it. My customer code will not work, it tells me it is invalid. They do not email me back or message me.
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Reason of review:
Problems with payment
Anonymous

Backdoor business

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Beware of this company. I was shocked to hear of the way they handled things through the firm I deal with.

If it weren't for knowing personally the partner at the firm I don't know how this firm would've came out of this muck. It came as much surprise to the both of us when the firm sent me my invoice, they somehow finally realized that, apparently, Square had withheld a payment after the firm decided to not use their services. It's pretty embarrassing for a business to have to throw a mistake before their clients face... let alone something like an invoice.......lol Still, I think it's important to throw it out there, that there are now businesses out there like Square who are just taking money from new businesses and holding on to people's money like ransom.

There are just way too many "unregulated" businesses out there today, even in North America now. Pretty scary thought that ransomers can now pose as legit "businesses".

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Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Full refund

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