Square
Reviews and Complaints
Held money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment kept from me because they canceled the transaction.
Preferred solution: Deliver product or service ordered
Worst customer service
Account deactivated with 120.000$ of my funds in there
Terrible. Account Deactivated after two years.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHolds your funds, no support
- Lack of security
- Square are thieves
- Broke their payment terms agreement
Preferred solution: Full refund
Do not trust square with your money
Preferred solution: Full refund
UNRELIABLE AND SNEAKY COMPANY :/
I am a woman who had an account with Square after starting company and just because starting out I had one customer they accused my customer of giving me cash advances instead of paying for goods? The customer and I only have a business relationship and do not share anything financially.
Very deceitful company that makes false accusations. I hope they go out of business!!!!! They did it without notice supposedly on Christmas day. They did not ask me anything before just permanently deactivating my account.
Buyer beware of this place for this reason and all the other complaints I have seen. My fault for not reading the reviews.
- When it worked
- Bad choice for small business
- Poor customer service no real person answers the phone
- Shuts down a business with out warning or inquiry
Charged three times with cash card
Cheated
- Stole my money with no explanation
Preferred solution: Full refund
NEVER USE SQUARE EVER!!!
BE VERY CAREFULL WITH SQUARE !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount deactivated
I signed up for a POS account. On December 10, 2017, I "swiped" one credit card for amount of $20.
Rest of my sales were cash. Got a notice the next day that my account was being deactivated, no reason given, my funds will be held for 120 days in case of 'chargebacks', and I have had no luck pleading my case or speaking with anyone. Emails are fruitless. Keep getting same boilerplate paragraphs back that this decision is permanent and no explanation as to why.
I have violated none of their rules, am not a criminal, no fraud convictions, no bankruptcy, just started a tiny business and now they have ruined it for me. Other vendors that have had no problems with Square look upon me as if I "had to have done something" to cause this to happen to me. I will not let this go. I am interested in a class action lawsuit if some of us can bond together with our stories and start some legal action here.
I am also stuck with the cost of their equipment I bought which is now totally useless. What a scam!
- Are thieves
- Do not use square
- Repeated requests for redundant info
- Withholding my money for no reason
Preferred solution: reactivate account. I want to TALK to a support person at SQUARE and find out what is going on and why this happened to me after first use of device
I hate this company
Backdoor business
Beware of this company. I was shocked to hear of the way they handled things through the firm I deal with.
If it weren't for knowing personally the partner at the firm I don't know how this firm would've came out of this muck. It came as much surprise to the both of us when the firm sent me my invoice, they somehow finally realized that, apparently, Square had withheld a payment after the firm decided to not use their services. It's pretty embarrassing for a business to have to throw a mistake before their clients face... let alone something like an invoice.......lol Still, I think it's important to throw it out there, that there are now businesses out there like Square who are just taking money from new businesses and holding on to people's money like ransom.
There are just way too many "unregulated" businesses out there today, even in North America now. Pretty scary thought that ransomers can now pose as legit "businesses".
Preferred solution: Full refund
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In wish I would have read this beforehand. I just was taken for over $700 and I can not get anyone on the phone.
they wont give me a code due to them suspending my account. I have sick family members and needs my money!!!