Pending payment

This is terrible my problem is not resolved you have $371 of my money and will not speak to me in person and I have no clue what to do to release my money from being heald. It's ridiculous

User's recommendation: Don't use this company.

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ID
#2960152 Review #2960152 is a subjective opinion of poster.
Loss
$371
Preferred solution
My money released
New Reviewer

I have not had my funds released into my new bank account due to recent fraud

I have not had my funds released into my new bank account due to recent fraud on my account. I have talked to numerous customer service people and nothing has happened I am out of town on vacation and I need my funds released to my account ASAP!!!!! This has been the worst experience ever!! I wish I can actually get someone to help me and complete getting my funds that have been frozen for over two weeks into my bank account!!

User's recommendation: Horrible customer service.

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ID
#2959878 Review #2959878 is a subjective opinion of poster.
Pros
  • Pros being able to get capital
Cons
  • Customer service ignores complaints
  • Apple customer service
Loss
$1000
Preferred solution
My funds that have been frozen to be released to my new bank account ASAP!

Horrible. You can't even speak to a live person.

Horrible customer service. No help whatsoever. No live person to speak. You can't receive any help. Pitiful. No no no no no no no no no no no no no no no no no no no no no no no no no no.

User's recommendation: Don't bother.

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ID
#2953426 Review #2953426 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer
I have been trying to contact Square customer service since last week and there has been no response from anyone about my problem of transferring my money over to my account. My bank has been verified and it still will not transfer my money. I need my hard earned cash...
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1 comment
#2077276

The same thing happened to me. I have a verified bank account.

Nothing changed, since I'm been using square for 5-6 years. But last week the first time I noticed that money wasn't transferring. It was pending...After 10 days I tried to call them. Finally after4-5 hours I was able to get a person on the phone.

Apparently they needed all kind of information to upload to them. Driving license, utility bills, Tax ID, business certification...etc.

So I did it, and now I am waiting for tomorrow if I will see my money on my bank account. Not a reliable company.

ID
#2946163 Review #2946163 is a subjective opinion of poster.
Cons
  • Absence of communication
Preferred solution
My money in my bank account ASAP I have Payroll to process

Non transfer of funds

Square sucks!!! There is no way to speak to a human. If there is an issue you just have to deal with whatever the automated system tells you and those options are limited.
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ID
#2944851 Review #2944851 is a subjective opinion of poster.
Location
Houston, Texas
Since May of this year someone has created a cash app with the initials SJD in the name and stole money from my bank account to the approximate amount of $27,512. They sent money to his friends and himself and a lot of Uber eats! This has been going on since May of...
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ID
#2943424 Review #2943424 is a subjective opinion of poster.
Location
Marrero, Louisiana
New Reviewer

Reactivate my deactivated square card

No service, no phone, no one to speak to, You suck at customer service and you are not interested in fixing it
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ID
#2940014 Review #2940014 is a subjective opinion of poster.
Pros
  • Impossible to talk to a person
  • Convenient to use for personal use
Cons
  • No live person for support
Preferred solution
Reactivated
New Reviewer

Poor service

A refund hasnt been sent to cash app and the payment was sent in March and I have sent all the legal documentation from Wells Fargo to them
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ID
#2935852 Review #2935852 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Full refund

Need to change email address

Trying to change email address and having troubles not being able to get through to do so could someone help me thank you
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ID
#2934955 Review #2934955 is a subjective opinion of poster.
Location
Shelbyville, Michigan

I JUST WSNT TO TALK YO A HUMAN!!!

I just want to talk to a human to get some information about square How it works have some kind of personal connection- You sent me the mailer -I did not reach out to you -I just want to get some info -too much to ask? Thanks

User's recommendation: Can’t imagine.

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ID
#2934737 Review #2934737 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Help needed

SadMy fund balance I need it emergency needed where on emergency situation right now and this balance can help a lot for medication
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ID
#2927245 Review #2927245 is a subjective opinion of poster.
Pros
  • Easy
Cons
  • Bad service
Loss
$2793
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have been a customer for at least 8 years. My account is under my wifes name who passed away. When I wanted to change my login phone number I got an email back from a customer service person who made up a bogus answer that wasnt true and didnt address my problem at...
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ID
#2927162 Review #2927162 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

They are hackers they are taking unauthorized money from my account and sending emails stating my account us negative I don't have a account with square up

They are taking unauthorized money from my cash app account and now my account is negative I am taking my documentation to police and filing a report against this company

User's recommendation: Do not get involved with Cash App or these people.

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ID
#2927075 Review #2927075 is a subjective opinion of poster.
Location
Brooklyn, New York
Square charged my customer twice.. I called them for several days spent many hours on the phone with them. They could only see one charge for that customer until I discovered my square account was duplicated when I downloaded the app on my new phone. My checking...
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ID
#2925720 Review #2925720 is a subjective opinion of poster.
Location
San Antonio, Texas

Bank account fraud

Someone set up that App with my debit card number and charged $26,572 out of a savings account that was linked to my checking account !
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ID
#2923442 Review #2923442 is a subjective opinion of poster.
Location
Marrero, Louisiana