Unclaimed
Square
Reviews and Complaints
1.6M
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
250K
PAGE VIEWS
7
ISSUES RESOLVED
Square Net Promoter Score (NPS)
-59
low
NPS
-100
100
- 17% Promoters
- 7% Passives
- 76% Detractors
Square's estimated NPS of -59 considered to be low. 17% of users would likely recommend Square to a friend or colleague.
Customer Satisfaction
Contact Information
There are no contacts for Square yet.
Square Reviews
New Reviewer
Transferring money
I am a new business owner. I was told square was a good company to use for a pos system. The set up was easy and simple. For the first two months everything ran smoothly. Out of no where the Square system stopped transferring my card transactions into my account. They still charged me the transaction fees but would not let the funds go into my account. It took me a bit to figure out what was going on. They have not released my funds for 18 days. How is someone expected to run a business with no revenue.. I have been trying to get ahold of someone in the company for over a week. The only way they have set up communication is though email. it has to be done on there site so there is no paper trail that i have been contacting them. Every phone number I have called has been disconnected. To me I feel as if Square does not need me, instead they have the thought process that I need them. I am very disappointed by the process they have in place when someone needs help.
ID
Loss
$10
Preferred solution
Let the company propose a solution
New Reviewer
I cant log in my cash app
They cant anwser my call and I dont have the money to pay my bills i just wanna get my money and Ill go with another app to ge the money
ID
Location
Philadelphia, Pennsylvania
Loss
$4300
Preferred solution
The money that in the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSpeak with a representative about a issue with a purchase
I had ordered an item from someone on square and had not received the item or a refund and I would really like to receive a refund.
ID
Cons
- Cant talk to a person on 800 number
Loss
$25
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy account has been deactivated
I received a payment of $500 from customer Hampton Stephan for a moving job. Now its saying my account has been deactivated my funds will air up to 90 days. For what? You can call the customer to verify the transaction. I need to get my money before the first because my bill is due.
User's recommendation: Opt off square ASAP.
ID
Cons
- Not reliable
Loss
$500
Preferred solution
I need my money to be released
New Reviewer
How do I activate replacement debit card
I am not a pissed customer. I spoke with someone in customer care who was exceptionally helpful and, when we got disconnected, sent me an email. I am very satisfied.
ID
New Reviewer
I have not had my funds released into my new bank account due to recent fraud
I have not had my funds released into my new bank account due to recent fraud on my account. I have talked to numerous customer service people and nothing has happened I am out of town on vacation and I need my funds released to my account ASAP!!!!! This has been the worst experience ever!! I wish I can actually get someone to help me and complete getting my funds that have been frozen for over two weeks into my bank account!!
User's recommendation: Horrible customer service.
ID
Pros
- Pros being able to get capital
Cons
- Apple customer service
- Customer service ignores complaints
Loss
$1000
Preferred solution
My funds that have been frozen to be released to my new bank account ASAP!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey ripped me off for my money
Well i started using them for my cleaning and handyman services. When not long after receiving my first couple of payments i notice that my account was frozen. This just happened to be bad timing where i was at rhe pharmacy trying to get my 2 yr old daughter asthma meds. When i could not access my funds to pay for her meds in which she ended up hospitalized. It now has been 2 months since i have heard anything from them in which i have called emailed them at least 20 times and they refuse to contact me. Still haven't received my money that was in my account that they frooze and kept
User's recommendation: Stay away from them.