Square
Reviews and Complaints
1.5M
CLAIMED LOSSES
1.3K
TOTAL REVIEWS
170K
PAGE VIEWS
5
ISSUES RESOLVED
Square Reviews
New Reviewer
Unlinked cashapp and money issue and card
Someone unlinked my cash card from old account that I've been locked of for a minute.ive been trying to get in to.yesterday I got a hold of my girlfriend how phone I had use on the account.shr wouldn't give the code then 30 minutes later my card was unlinked her nu that was on my account is 229313**** if you could help me thank you
ID
Product
Square Checking Account
Pros
- Good for sending family money
- Fees are very reasonable
- Easy to send money
Cons
- Too easy for fraud
- Lack of customer support
Loss
$978
Preferred solution
Full refund
Transactionim not aware of
There was some kind of purchase or payment for 170.00$ that I nnot aware now my bank account is negative 117.00$
ID
Location
Pasadena, California
Square refuses to talk to us regarding a dispute
Square took a sizable amount out of our bank account and claimed it was from a credit card dispute. There were no details about the customer's name or information regarding the dispute and when I called to speak with square they stated that I was not on the account and they couldn't find any information involving me with the company. However I am the owner. There were no details about the customer's name. They refused to let me speak with anyone else, locked me out of my account and said it will be a week to get back to me don't ever ndfdo
User's recommendation: Don't ever use this company.
ID
Location
Asheville, North Carolina
New Reviewer
Problem to deactivate account
Do not ever do business with this company have no customer no service!!!!!!!! Ive been trying to deactivate my account with square for over a month and there is no one who can help me with that!!! No customers no service
User's recommendation: Never.
ID
Loss
$60
Preferred solution
Deactivate my account and stop charging me asking this for two months
New Reviewer
Resolved: Call me please
Update by user Apr 28, 2021
Company fixed the issue and I have been provided with full refund.
Original review updated by user Apr 28, 2021
Dispute this money need refunds someone using my old cashapp n I can't get in it sum money came off a card that link to my cashapp Resolved
ID
Pros
- Its fraud
Cons
- No support
- Help scammers rob you
- Reality
Loss
$300
Preferred solution
Full refund
New Reviewer
Closed a good account and has not payed me.
I was told y'all would help me figure out why I was told"90 days and we will release you your money, over 130 days ago, and still ain't got even a word when I'm try to call
User's recommendation: Stay away.
ID
Service
Square Customer Care
Loss
$407
Preferred solution
Full refund
213864****
My money is being held,for now reason an the money was supposed to pay for something at the funeral,no one from you customer support has respond
ID
Location
Downey, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I purchased a square card reader from staples only after talking with a employee there. Who explained to me it was a very simple setup once I purchased the card reader I just download the app and go. *** if it even worked the 1st time I took ran a credit card I would...
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ID
Service
Square Credit Card Payment Processing Service
Loss
$820
Preferred solution
The money I had to eat because I'm a good guy and ended taking the loss because she couldn't afford to pay with cash. It was a bathroom floor I already was cut throat on my price because she is elderly and on Social Security.
New Reviewer
Fraud company using square.com to Scam people
Update by user Apr 22, 2021
Ponyexpress entertainment fraud company
Original review posted by user Apr 22, 2021
Company name ponyexpress entertainment are using square.com for transaction so they can scam customers out of deposits and never deliver the product. Customer continue to be fooled because square is legit company but this other company pony express entertainment is leaving a bad reputation ID
Product
Square Deposit
Pros
- Looks good
Cons
- Not fully guarantee
Loss
$300
Preferred solution
Full refund
Fraud
Fraudulent charge by person using Square as their payment services. 27/7 locksmith/ Legacy locks. I was quoted one price and then charged much more. Person performing service was very aggressive and rude. Had to call police.
User's recommendation: Don’t do business with people who use square!
ID
Location
Mcdonough, Georgia
Loss
$165
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCash app fraud
I was taken for $3904.00 dollars I have been getting absolutely nowhere with this fraudulent app Mkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkl
ID
Pros
- Theft
- Taken advantage of
Cons
- Completely unresponsive
- There is no way to communicate with them
- Stole my money
Loss
$5000
Preferred solution
Full refund
New Reviewer
I forgot my email password for my account.
I forgot my email password for my cash app account. I have a cash app card I was wondering if my deposits will just go on the cash app card or do I have to put them on the cash app card myself.
ID
Preferred solution
to get a different email to my account so I can access it I have the email to the account it is ashtonthompson058@gmail.com. But I don't have the password to the email.
New Reviewer
Restitution Update: Interestingly, after filing reports with the Federal Trade Commission, the Consumer Protection Agency, the Atty General for FL, the Atty General for CA, the BBB, my local Sheriff Dept., etc. a large portion of my $ was deposited back into my bank...
View full review
ID
Cons
- Bad business practices
- Poor customer service
- Bank fraud
Loss
$12000
Preferred solution
Full refund
Missing money
I just created an account and square took my money and said that there's some kind a fraudulent activity going on on my account I only had this account for one week and now my money is missing and I can't use square I know nothing happened on my account there is no dispute to say that something happened so where's my money and why am I blocked out of my account
ID
Information on PPP loan
I appreciate Square. Projectspropublica.org and federal play.org put private information on the internet about PPP loans I received from square. Im letting you know this information because It may help others. Thank you, Chandel Loy
ID
Location
Houston, Texas
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