$5 billion company. No one to talk to.
I have 30 years experience running a retail point of sale and dealing with banks and merchants. I have never seen a company that takes in 100's of millions in revenue and has no phone support or decent client customer service. After using Square for 1 year without any issues, no charge-backs and no complaints, they suddenly shut down my account. When trying to obtain the reason for closing the account, they sent an email that reads: --- “Thanks for following up.
We understand that this can be a frustrating experience. Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review the Square Terms of Service on our website.
Again, we apologize for any inconvenience this may have caused.”--- So there is no explanation and no reason given as to why the account is suddenly shut down. Square inc. is a PUBLIC company and it is traded at NYSE under the stock symbol SQ with a recent valuation of 5.4 Billion Dollars. Company at that size should be held liable for making the life of small business owner a living nightmare, deactivation of account and holding funds with no reason could be devastating to some business owners, specially when the payment was for service, not a tangible product.
With so many complaints, it is time to file a class action lawsuit against Square inc. Such lawsuit is likely to end with a large payout to all victims of sudden deactivation and funds withholding.
Reason of review: Poor customer service.
Monetary Loss: $10000.
Preferred solution: Full refund.