New Reviewer

Speak with a representative about a issue with a purchase

I had ordered an item from someone on square and had not received the item or a refund and I would really like to receive a refund.
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ID
#3027225 Review #3027225 is a subjective opinion of poster.
Cons
  • Cant talk to a person on 800 number
Loss
$25
Preferred solution
Full refund
New Reviewer

Activating

Can not activate my account I can not be verified with the info that I pout in I have had a previous account a few years ago but have not used it in a very long time some of my info has changed so Im not sure if that is holding things up for me at this time please advise cause I would like to using this app this weekend

User's recommendation: Make this easy.

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ID
#3020455 Review #3020455 is a subjective opinion of poster.
Location
Hanford, California
Preferred solution
Activated

Made a $2145.00 deposit on Sept 27 2021. Square will not release the funds after a month

I have open 2 Square access with no problem. I open a account for my business just like in the past . On September 27. 2021. I open a new one . Made a $2146.45 deposit. After 30 days won't realize the funds.Every 2 days they make me .jump thru hoops. I even had to open a new ck account with them still no money. I have sent them copy of the invoices . Copy of DL. Now they want government documentation. I sent it to them. They said I have to send it to them from addfrent format.I filled a complaint to. Square. These dumb MF sent the complaint to me from meThey said I needed to handle the complaint. Because this was a bad start to business. Help me Ed Hersherburger 520213****
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ID
#3016464 Review #3016464 is a subjective opinion of poster.
Location
Tucson, Arizona

My funds

They still holding my money for no reason.I try to call but they are not accepting my call . I write email but no response.Im going to file lawsuits against them soon
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ID
#3014371 Review #3014371 is a subjective opinion of poster.
Location
Hampton, Virginia

Still hasn’t resolved my issue

Check in on a transaction on October 8 that was not sent to my account only partial was sent the amount that was entered into my account was $12.26
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ID
#3009342 Review #3009342 is a subjective opinion of poster.
Location
Orlando, Florida

New card activation

Customer service with these people the most ridiculous and frustrating experience that I have ever had. I cancelled my current card and waited 18 days for a new one in which was already deactivated when it arrived and then the balance had to then be transferred to another card just to get access to the money for business. When I received the next card I never could get a code to actually connect with the activation and account again I'm trying to run a business and the account was disabled and wouldn't even let my customers pay me using debit or credit card for services which made it even more difficult for me to get paid for my work and made me look like an idiot to the customer.

User's recommendation: If you want to use this company make sure that you have cash only sign posted.

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ID
#3008078 Review #3008078 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer
DI just learned that Square hasn't been depositing money into my account since September 14, 2021. They owe me over $2,900.00 of my money. I have called over 11 times and the customer service is so horrible my account is worse. I have been bullied and talked to like I...
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ID
#3008049 Review #3008049 is a subjective opinion of poster.
Pros
  • Supposed ease of use
Cons
  • Withholding funds
  • Absence of communication
  • Not happy at all
New Reviewer

Transactions not showing

DDid 2 transactions for $1000 each and the money disappeared into thin air! The customer was charged 2 days after the payment was taken and now 6 days later I have no money still. And absolutely no way to talk to a live person

User's recommendation: DON'T USE SQUARE until they can have people to assist with issues!

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ID
#3006932 Review #3006932 is a subjective opinion of poster.
Pros
  • Square and the ease and simplicity
Cons
  • No customer support at all
  • Zero protection against fraud
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Questions

I had 3 concerns. All were addressed adequately. I intend to apply the information I was given. Thank you.
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ID
#3006405 Review #3006405 is a subjective opinion of poster.
New Reviewer

Deactivation of account

Don't deal with them, their customer service is bunk they deactivate account s and give no real explanation for it except cookie cutter email s and don't respond to your emails when u send them one

User's recommendation: Don't run square.

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ID
#3006370 Review #3006370 is a subjective opinion of poster.
Loss
$5000
Preferred solution
My money released to my bank

Someone used my account

Some charged over 300 dollars to my account. It was a weekend, so no one from Square was available to take my call. It is ridiculous that there is not any support for businesses on the weekend.
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ID
#3004392 Review #3004392 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My transaction did not go into my bank account

My customer transaction did not go into my account on October 8th my money did not go into my account from customer in the amount of $63
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ID
#2999603 Review #2999603 is a subjective opinion of poster.
Cons
  • Holding my money
Loss
$63
Preferred solution
Full refund
New Reviewer

Unauthorized charges

My name is natasha Nahiann haque. Im report that i have a charge by one of the square merchan for 800. O didnt authorize this charge. Please check. CC# : 4400 66** **35 26** **/26 Visa card. By bank of america
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ID
#2996130 Review #2996130 is a subjective opinion of poster.
Location
Midlothian, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still haven't received or heard nothing about my money

Well about 2 months ago I have opened up an account with square not long after opening my account and receiving my 1st couple of payments did square suspend and freeze my account. Then shortly after my daughter was hospitalized for an asthma attack in which was all because I could not get her medication because my funds were frozen from square It has been 2 months and I still have not heard anything or have received my funds that were in my account Stay away from square

User's recommendation: Stay awayStay away.

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ID
#2994026 Review #2994026 is a subjective opinion of poster.
Pros
  • Easy to send money
  • Supposed ease of use
Cons
  • No way to contact himan customer service
Loss
$500
Preferred solution
Full refund and some kind of compensation for my time inconvenience and loss of work and pain for my daughter

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They ripped me off for my money

Well i started using them for my cleaning and handyman services. When not long after receiving my first couple of payments i notice that my account was frozen. This just happened to be bad timing where i was at rhe pharmacy trying to get my 2 yr old daughter asthma meds. When i could not access my funds to pay for her meds in which she ended up hospitalized. It now has been 2 months since i have heard anything from them in which i have called emailed them at least 20 times and they refuse to contact me. Still haven't received my money that was in my account that they frooze and kept

User's recommendation: Stay away from them.

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ID
#2993994 Review #2993994 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • How they took my money with no notice or anything