Square

As a seasoned user of Square POS, I'm deeply troubled by a recent security breach. On February 29th, 2024, someone illicitly altered my bank account details without setting off any alerts or requiring verification codes, leading to a loss of $3269.66.

Despite my urgent request for a comprehensive investigation, the company failed to follow through on their promise to call back within 24-48 hours. After two additional calls, during which I had to repeatedly explain the situation and was assigned new case numbers each time, I realized the company's indifference towards customer concerns. Shockingly, I discovered they had closed the case without informing me, citing a lack of suspicious activity. This experience has left me livid with their deficient security measures, abysmal customer service, and negligent investigation.

Consequently, I've made the decision to cease using Square for my business. If you ever find yourself in a similar predicament, don't hold out hope for restitution or justice.

I have been unable to make sales for my business for the past 10 days. I called Customer Service AGAIN today.

NO HELP in resolving my issue that is as simple as changing a phone number.

I originally started the process 9 days ago when I could not get into my account because I needed the code they will only send to a number I no longer have. I am told there is NO way to contact the Accounting Services Team directly to change the "HIGHLY SENSITIVE" information which is my phone number. Anyone can find my business online and find my phone number. But here it is "HIGHLY SENSITIVE"?

Really???

I asked to speak to a supervisor. Supposedly Binyam in Warsaw is not allowed to let customers speak with their supervisor, nor do supervisors care to reach back out to customers.

I was told AGAIN that I would have to wait 24-48 hrs to receive an email from the Accounting Services Team! It has been a week today since I was told the same thing by a customer service "advocate" (is what he called himself) and 7 DAYS LATER I have yet to receive that email.

By the way, Binyam in Warsaw says "I PROMISE you they will send an email." Really Binyam? How can you PROMISE that when you can't even reach them because you can't get a hold of their phone number???

Meanwhile, no access to my account = no invoices being sent = NO SALES for 10 days = NO INCOME = What am I going to feed my kids tonight?

Square, your customers depend on you and trust you with their income.

This business is my lifeline. You are cutting me off. My business and my family are suffering.

I can't just go back and "make up" 10 days of lost sales. Shame on you Square.

I will be reaching out to the Better Business Bureau, reviewing Square poorly on every platform available, and taking my business elsewhere.

ive read and talked with several people as well as looked at the horrific reviews on this trash can company , all I can say is im sure glad I chose to look before I opened an account with you thieves , one horrific story after the other , on top of that you want these huge percentages of the person profit just so they can use an f ing credit card , WHO EXACTLY DO YOU CLOWNS THINK YOU ARE , PAY THE PEOPLE YOU OWE MONEY TOO AS WELL , at least all I did was purchase one of your stupid square things , and stopped there , I can see clearly if I had gone further with this b.s company , I would have been very very sorry just like the customers I read about in the hundreds and even thousands , this stupid white square p o s is going into my wood stove right now , ***