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1.4 Based on 128 reviews
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  • Customers like
    • Convenience 6
    • Fees are very reasonable 4
    • No monthly fee 4
  • Customers don't like
    • Fraudulent business practices 10
    • Lack of transparency 9
    • Very frustrating 9

These thieving bastards accepted a $4,000.00 credit card charge at 11:00 A.M. and then at 4:00 P.M. on the same day deactivated my account because they deemed it "risky" and say they're holding my money for 90 days, again, for no reason.I had used them to process credit card purchases in my at home business for the past 3 years with no issues whatsoever on my end. I want to know why muy account was in good standing at 11:00 A.M. when they took... Read more

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I used to think Square was the best. After processing over $500,000.00 over a three year period with no charge backs, I had grown accustomed to them. They offered me Capital Advances form time to time and I was really excited about the next day deposits. All this changed last Monday (8-15-2016). For no reason I got an email from Square stating they needed to verify my business. Moreover, they would suspend all deposits until this business was... Read more

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So I had started with Square a few years ago circa 2012. Started accepting payments, but they did not release the funds for 6 months. I kept inquiring why not, they did not respond. After a few weeks, my Account was Deactivated for "pattern of suspicous transactions". To date, I have tried to reach out to someone from Sales and Support. They gave me a customer code that did not work when I called Support (1-855-700-6000). The Sales people say... Read more

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So short story is, May 7th 1760.00 held after closing the account. I had 224 transaction and did not receive 1 dispute that went against my account. (had a few disputes that were immediately covered by square) Was told repeatedly funds would be released 90 days(August 9th). August 11th rolls around and I get a email stating they would be holding funds for an additional 90days to prevent high risk chargeback. However, there is a 90 day window in... Read more

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I have a legitimate medical practice. I in no way have a business that could be construed as a risk, and find it extremely offensive that Square has so deemed it. Without any notification, without any explanation, without any recourse, and without the ability to obtain their necessary "customer code" to be able to speak to anyone, Square deactivated my account. Here is the email they sent: Hello Roberta, Thanks for following up. We understand... Read more

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Up until today, we have used the Square merchant processing service occasional. Each time we have at least a little trouble, but all works out fine. Today was the last straw. We processed a larger transaction on 8/16/16, expecting to see the funds 8/17/16. Not so says square. after using them for going on 4 years, they now wanted govt issued tax docs, bank statements, and other pieces of information. We supplied the docs immediately upon... Read more

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Well-they did it again. Because most of my sales run from $40.00 to $300.00 and I had a large one for $7280.00-they blocked my sale, cost me over 2 full days of my time ,came up with a lame excuse stating they had made a board decision not to let me have my money from my sale. Totally uncalled for, totally unacceptable, no answers on my phone calls for days and then no answers-just their way or the highway. I will switch companies immediately to... Read more

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Bought a square and an iPad to go with it for a small business. Had a lot of problems setting it up and even though all the information we entered was correct it claimed it wasn't and locked it out. We then found out that this is permanent, there is no recourse and now you have a paperweight and you have to find a new system and good luck getting your money back. We also now have an iPad that we don't need that we also can't get a refund for.... Read more

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08.11.2016 was transaction $855 from City Bank card to my business account "Hirudotherapy LLC". I can't have this money until now.I did try find contact with representative persons Square , but it's impossible. I'm in bad financial situation and this company(Square) really broke me.. 08.11.2016 was transaction $855 from City Bank card to my business account "Hirudotherapy LLC". I can't have this money until now.I did try find contact with... Read more

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They Suck. You cannit ever get through to customer service. They always say your vode is not recognized. Help

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